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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-21-2015 01:21 PM

HP Recommended

How can we manage the Caller ID Blocking Per Call. Do you support *67? or other star code (Vertical Service Activation Codes)

5 REPLIES 5

‎10-21-2015 01:31 PM

HP Recommended

Hello EVA,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Can you simply dial this code to activate it ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-21-2015 02:09 PM

HP Recommended

1. We are using a SIP Server (Asterisk)

 

2. We are not able to compose * from the phone

 

3.. We are using Model:

 

Phone: Soundpoint IP 331

Assembly: 2345-12365-001 Rev B

S/N: 0004f23e4e3b

 

Boot block: 3.0.2.0024 (12365-001)

BootRom: 4.3.0.0246

SIP application: 3.2.4.0267

P/N: 3150-11530-324

File: sip.ld

 

Label: pdydsp titan

Mem 1 FS4(G729)

Version: 3.1.5.0014

P/N: 3150-11580315

 

 

Was this reply helpful? Yes No

‎10-21-2015 02:26 PM

HP Recommended

Hello EVA,

The software you are running is rather old. The latest supported for SIP is UC Software 4.0.9

 

I assume your digitmap does not cover the *

 

Have a look at this:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

For all other questions please consider the FAQ as well.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-22-2015 07:54 AM

HP Recommended

If we define the star in the digitmap such as *67 the phone will dial the number. How can we tell to the phone I want to block my caller id for this call

 

Do you support the follwing feature:

Press *67 (hear a stutter dial tone then a normal dial tone)
Dial the NUMBER of the party you wish to call
The polycom will send anonymous to the sip server

Was this reply helpful? Yes No

‎10-22-2015 08:45 AM

HP Recommended

Hello EVA,

Our phone does not support such feature to my knowledge. I would assume dialing this code would prevent the server from sending the number to the far end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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