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Block caller id feature with IP331/IP650

EVA
Occasional Contributor

Block caller id feature with IP331/IP650

How can we manage the Caller ID Blocking Per Call. Do you support *67? or other star code (Vertical Service Activation Codes)

Bachir Halimi
Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Block caller id feature with IP331/IP650

Hello EVA,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Can you simply dial this code to activate it ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
EVA
Occasional Contributor

Re: Block caller id feature with IP331/IP650

1. We are using a SIP Server (Asterisk)

 

2. We are not able to compose * from the phone

 

3.. We are using Model:

 

Phone: Soundpoint IP 331

Assembly: 2345-12365-001 Rev B

S/N: 0004f23e4e3b

 

Boot block: 3.0.2.0024 (12365-001)

BootRom: 4.3.0.0246

SIP application: 3.2.4.0267

P/N: 3150-11530-324

File: sip.ld

 

Label: pdydsp titan

Mem 1 FS4(G729)

Version: 3.1.5.0014

P/N: 3150-11580315

 

 

Bachir Halimi
Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Block caller id feature with IP331/IP650

Hello EVA,

The software you are running is rather old. The latest supported for SIP is UC Software 4.0.9

 

I assume your digitmap does not cover the *

 

Have a look at this:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

 

For all other questions please consider the FAQ as well.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
EVA
Occasional Contributor

Re: Block caller id feature with IP331/IP650

If we define the star in the digitmap such as *67 the phone will dial the number. How can we tell to the phone I want to block my caller id for this call

 

Do you support the follwing feature:

Press *67 (hear a stutter dial tone then a normal dial tone)
Dial the NUMBER of the party you wish to call
The polycom will send anonymous to the sip server

Bachir Halimi
Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Block caller id feature with IP331/IP650

Hello EVA,

Our phone does not support such feature to my knowledge. I would assume dialing this code would prevent the server from sending the number to the far end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6