-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: BlueJeans interoperability to the Polycom Trio issue
Create an account on the HP Community to personalize your profile and ask a question
01-15-2018 03:18 AM
Hello Community,
can you please help in configuring the Polycom Trio 8800 to interoperate with BlueJeans? I did import the edited configuration files like "configurationC.cfg" "enableREST.cfg" "configurationCExchangeCalendar.cfg". After pressing the BlueJeans icon it connects with meeting@bjn.vc and in 30 seconds disconnects. I tried to enter manualy the meeting ID, like id@bjn.vc and it connects to my meeting, I do see the Polycom in participants list, but after 30 seconds it disconnects. Can you please advise what I do wrong?
The BlueJeans screen like here https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-BlueJeans-interoperability-to-the-Polycom-T... I do not get too.
Software: 5.5.2.11217
Thank you.
Best regards,
Andrei Golban
Solved! Go to Solution.
Accepted Solutions
01-16-2018 07:52 AM
@SteffenBaierUK wrote:
Hello @AndreiG1,
The Guide states this has been tested with 5.5.3 so you are on 5.5.2
Could I kindly ask you to get this into support to so we can look at this?
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-15-2018 04:48 AM
Hello @AndreiG1,
welcome to the Polycom Community.
I am unsure what files you are referencing or where you got these but I just created a configuration for a single registration to BlueJeans in the above referenced FAQ.
Factory reset the Trio and import this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-15-2018 05:01 AM
Thank you for reply, I will try this.
As guide I used this .pdf
and the configuration files from here
01-16-2018 06:57 AM
Hello @AndreiG1,
The Unit is most likely a Skype SKU -019 so can you please add this to the line 1 config:
device.set="1" device.baseProfile.set="1" device.baseProfile="Generic"
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-16-2018 07:28 AM
@SteffenBaierUK
We need to use it for Skype for Business too, so this option is not acceptable for us. But I tested it and it stucks at calling meeting@bjn.vc
We need it like it is guided here on page 20 https://support.polycom.com/content/dam/polycom-support/products/strategic-partner-solutions/blue-je...
01-16-2018 07:31 AM
Hello @AndreiG1,
The Guide states this has been tested with 5.5.3 so you are on 5.5.2
Could I kindly ask you to get this into support to so we can look at this?
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-16-2018 07:52 AM
@SteffenBaierUK wrote:
Hello @AndreiG1,
The Guide states this has been tested with 5.5.3 so you are on 5.5.2
Could I kindly ask you to get this into support to so we can look at this?
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community