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BlueJeans interoperability to the Polycom Trio issue

SOLVED
Occasional Advisor

BlueJeans interoperability to the Polycom Trio issue

Hello Community, 

can you please help in configuring the Polycom Trio 8800 to interoperate with BlueJeans? I did import the edited configuration files like "configurationC.cfg" "enableREST.cfg" "configurationCExchangeCalendar.cfg". After pressing the BlueJeans icon it connects with meeting@bjn.vc and in 30 seconds disconnects. I tried to enter manualy the meeting ID, like id@bjn.vc and it connects to my meeting, I do see the Polycom in participants list, but after 30 seconds it disconnects. Can you please advise what I do wrong? 

 

The BlueJeans screen like here https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-BlueJeans-interoperability-to-the-Polycom-T... I do not get too.

 

Software: 5.5.2.11217

Thank you. 

Best regards, 
Andrei Golban

Message 1 of 10
9 REPLIES 9
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue

Hello @AndreiG1,

welcome to the Polycom Community.

I am unsure what files you are referencing or where you got these but I just created a configuration for a single registration to BlueJeans in the above referenced FAQ.

 

Factory reset the Trio and import this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 10
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

Message 3 of 10
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

@SteffenBaierUK

After factory reseting and importing the 1 Line .cfg it is stuck on Sign In screen.

Message 4 of 10
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue

Hello @AndreiG1,

 

The Unit is most likely a Skype SKU -019 so can you please add this to the line 1 config:

 

device.set="1" device.baseProfile.set="1" device.baseProfile="Generic"


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 10
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

@SteffenBaierUK

 We need to use it for Skype for Business too, so this option is not acceptable for us. But I tested it and it stucks at calling meeting@bjn.vc

We need it like it is guided here on page 20 https://support.polycom.com/content/dam/polycom-support/products/strategic-partner-solutions/blue-je...

Message 6 of 10
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue

Hello @AndreiG1,


The Guide states this has been tested with 5.5.3 so you are on 5.5.2

 

Could I kindly ask you to get this into support to so we can look at this?


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 10
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

@SteffenBaierUK

tested on 5.5.3 and 5.5.2 There is no difference

Message 8 of 10
Highlighted
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue


@SteffenBaierUK wrote:

Hello @AndreiG1,


The Guide states this has been tested with 5.5.3 so you are on 5.5.2

 

Could I kindly ask you to get this into support to so we can look at this?


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 10
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

The problem was using identical user names for the both lines as described here.

Message 10 of 10