Plantronics + Polycom. Now together as Poly Logo

BlueJeans interoperability to the Polycom Trio issue

SOLVED
Highlighted
Occasional Advisor

BlueJeans interoperability to the Polycom Trio issue

Hello Community, 

can you please help in configuring the Polycom Trio 8800 to interoperate with BlueJeans? I did import the edited configuration files like "configurationC.cfg" "enableREST.cfg" "configurationCExchangeCalendar.cfg". After pressing the BlueJeans icon it connects with meeting@bjn.vc and in 30 seconds disconnects. I tried to enter manualy the meeting ID, like id@bjn.vc and it connects to my meeting, I do see the Polycom in participants list, but after 30 seconds it disconnects. Can you please advise what I do wrong? 

 

The BlueJeans screen like here https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Add-BlueJeans-interoperability-to-the-Polycom-T... I do not get too.

 

Software: 5.5.2.11217

Thank you. 

Best regards, 
Andrei Golban

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue


@SteffenBaierUK wrote:

Hello @AndreiG1,


The Guide states this has been tested with 5.5.3 so you are on 5.5.2

 

Could I kindly ask you to get this into support to so we can look at this?


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 10
9 REPLIES 9
Highlighted
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue

Hello @AndreiG1,

welcome to the Polycom Community.

I am unsure what files you are referencing or where you got these but I just created a configuration for a single registration to BlueJeans in the above referenced FAQ.

 

Factory reset the Trio and import this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Highlighted
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

Message 3 of 10
Highlighted
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

@SteffenBaierUK

After factory reseting and importing the 1 Line .cfg it is stuck on Sign In screen.

Message 4 of 10
Highlighted
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue

Hello @AndreiG1,

 

The Unit is most likely a Skype SKU -019 so can you please add this to the line 1 config:

 

device.set="1" device.baseProfile.set="1" device.baseProfile="Generic"


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
Highlighted
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

@SteffenBaierUK

 We need to use it for Skype for Business too, so this option is not acceptable for us. But I tested it and it stucks at calling meeting@bjn.vc

We need it like it is guided here on page 20 https://support.polycom.com/content/dam/polycom-support/products/strategic-partner-solutions/blue-je...

Message 6 of 10
Highlighted
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue

Hello @AndreiG1,


The Guide states this has been tested with 5.5.3 so you are on 5.5.2

 

Could I kindly ask you to get this into support to so we can look at this?


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 10
Highlighted
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

@SteffenBaierUK

tested on 5.5.3 and 5.5.2 There is no difference

Message 8 of 10
Highlighted
Polycom Employee & Community Manager

Re: BlueJeans interoperability to the Polycom Trio issue


@SteffenBaierUK wrote:

Hello @AndreiG1,


The Guide states this has been tested with 5.5.3 so you are on 5.5.2

 

Could I kindly ask you to get this into support to so we can look at this?


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 9 of 10
Highlighted
Occasional Advisor

Re: BlueJeans interoperability to the Polycom Trio issue

The problem was using identical user names for the both lines as described here.

Message 10 of 10