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Boot.log and app.log time stamp

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Frequent Advisor

Boot.log and app.log time stamp

Hello

 

My question in regarding the log files, when i look at a log file I am having hard time find the time and date on the logs, see example below:

 

000008.844|so   |*|01|---------- Initial log entry ----------
000008.844|so   |*|01|+++ Note that Updater log times are in GMT +++
000008.844|boot |*|01|Initial log entry. Current logging level 3
000008.844|copy |*|01|Initial log entry. Current logging level 3
000008.844|utilm|*|01|Initial log entry. Current logging level 4
000008.844|hw   |*|01|Initial log entry. Current logging level 4
000008.844|ethf |*|01|Initial log entry. Current logging level 4
000008.844|dns  |*|01|Initial log entry. Current logging level 3
000008.845|curl |*|01|Initial log entry. Current logging level 3
000008.845|sec  |*|01|Initial log entry. Current logging level 4

how can I tell what time this was? and also the date?



Thank you
Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Boot.log and app.log time stamp

Hello Ayadov,

 

as already explained in my earlier post's the Admin Guide explains how to check the logs.

 

You still have not provided your currently used software version either.

 

  • As stated in the Admin Guide the logs are in GMT

  • The Time and Date Format is DDMMHHMMSS

In addition please post some follow ups or mark your old post's => here <=

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 10 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: Boot.log and app.log time stamp

Hello Ayadov,

if the phone receives a valid NTP server or has a time server configured it will display the logs in time and date correctly. Without this it is not possible to have a time in the logs.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Frequent Advisor

Re: Boot.log and app.log time stamp

looking at what I provided , can you tell what this numbers on the left represent?

 

Thank you

Message 3 of 10
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Polycom Employee & Community Manager

Re: Boot.log and app.log time stamp

Hello Ayadov,

 

they show the phone has been up for 8 seconds.

 

For further details I advise to check the chapter Reading a Boot Log within the SIP / UCS Admin guide on your yet unknown software version.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
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Frequent Advisor

Re: Boot.log and app.log time stamp

The phone does have a valid NTP server and it show the right time and date on the phone but on the logs I am not sure whats its doing

Message 5 of 10
Highlighted
Polycom Employee & Community Manager

Re: Boot.log and app.log time stamp

Hello Ayadov,

 

at the beginning of the boot process no network connectivity is established and therefore no time can be show.

 

Later during the boot process (40 seconds or later) the time will be populated.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
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Frequent Advisor

Re: Boot.log and app.log time stamp

Hello

 

Can  you tell me what is that mean in the log file?

 

CDP power usage is 5400 milliWatts

 

 

Thanks

Message 7 of 10
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Polycom Employee & Community Manager

Re: Boot.log and app.log time stamp

Hello Ayadov,

 

please be aware that this community is not a replacement for the Polycom support infrastructure.

 

As already explained please make yourself familiar with the matching Administrator guide for your yet unknown phone software.

 

If the above does not provide an explanation you should consult your Polycom reseller and / or Polycom support directly.

 

CDP is a acronym for the Cisco Discovery Protocol and the log entry that you quote is not shown in your original snippet.

 

It just logs the power usage of the phone that PoE provides to it.

 

Is there a specific issue you are experiencing as your last query is not related to your original post.

 

Please follow up the advise to consult the admin guide or work with your Polycom reseller if you require support.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Highlighted
Frequent Advisor

Re: Boot.log and app.log time stamp

I still Never got answer to my Question about how to read the time, NTP is not the issue, see log below

 

0423005348|dns  |4|00|DNS(SRV) query now allowed after unresponsive for 50 (of 10) sec
0423005601|ares |4|00|aresDnsLookup: select time-out 1 on A lookup for sec
0423005601|ares |4|00|aresDnsLookup: select time-out 2 on A lookup for sec
0423005601|ares |4|00|aresDnsLookup: select time-out 3 on A lookup for sec
0423005601|ares |4|00|aresDnsLookup: select time-out 4 on A lookup for sec
0423005601|ares |4|00|aresDnsLookup: select time-out 5 on A lookup for sec
0423005601|ares |4|00|aresDnsLookup: select time-out 6 on A lookup for sec
0423005601|ares |4|00|aresDnsLookup: select time-out 7 on A lookup for 'sec


How and what time Zone is that Time?





Thank you
Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: Boot.log and app.log time stamp

Hello Ayadov,

 

as already explained in my earlier post's the Admin Guide explains how to check the logs.

 

You still have not provided your currently used software version either.

 

  • As stated in the Admin Guide the logs are in GMT

  • The Time and Date Format is DDMMHHMMSS

In addition please post some follow ups or mark your old post's => here <=

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 10 of 10