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Boot up

Occasional Advisor

Boot up

Is it possible to boot a vvx phone to the main screen without upgrading firmware? I ask because i would like to upgrade the phone however it does not like the tftp server configuration and i would like to use either the gui or BToE. Current firmware is post 5.0

Message 1 of 8
7 REPLIES 7
Polycom Employee & Community Manager

Re: Boot up

Hello J-mac,

Did you open a ticket for this issue => here <= and how did you fix this issue => here <=

It helps everyone if you update your topics before posting new ones.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Occasional Advisor

Re: Boot up

I sent the vvx d60 back and waiting for a new one. reason for no update on 1st post. For 2nd post on vvx 501 i would love to respond a fix thats why im asking if possible to boot a vvx phone to the main screen so I could upgrade via gui or BToE insted of tftp..

Message 3 of 8
Polycom Employee & Community Manager

Re: Boot up

Hello J-mac,

You cannot upgrade a phone via BToE.

 

In order for the phone not to be upgraded from TFTP but still using the TFTP for configuration simply change:

 

APP_FILE_PATH="sip.ld"

into

APP_FILE_PATH=""

within the 000000000000.cfg

 

Boot the phone and upgrade via the Web Interface or simply setup a local FTP provisioning server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Occasional Advisor

Re: Boot up

ok so i tried with out sip.ld and with sip.ld and still no fix or boot to main screen.

Polycom Employee & Community Manager

Re: Boot up

Hello J-mac,

The without sip:

 

000530.333|copy |3|01|Download of '000000000000.cfg' FAILED on attempt 3 (addr 1 of 1)

Your TFTP is playing up again so not sure. In addition the phone has not time so I do not know when this was made.

 

The with sip:

 

000038.561|cfg  |*|01|Prov|Starting to update sip.ld
000038.564|copy |3|01|'tftp://192.168.40.120/sip.ld' from '192.168.40.120'

Again no time so not sure when this was made or taken.

 

change

 

APP_FILE_PATH="sip.ld"

into

 

APP_FILE_PATH="http://0.0.0.0/sip.ld"


and try again. If that fails simply remove the whole provisioning server and if that fails contact SCANSOURCE COMMUNICATIONS who sold this phone back in 12/09/2016 for support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Occasional Advisor

Re: Boot up

still unable to boot to main screen.

Message 7 of 8
Polycom Employee & Community Manager

Re: Boot up

Hello J-mac,

You did not state that the phone is unable to boot and shows an error message.

 

000113.798|app1 |6|01|Error application is not present.


The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

 

You need to setup a local FTP server as obviosely your TFTP server does not work,

 

If this fails please work with your reseller as previosely explained.


Only they can open a ticket for you.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8