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BootROM only update IP 6000

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Occasional Visitor

BootROM only update IP 6000

We have a few SoundStation IP 6000 phones that were running firmware 3.3.3 if I recall correctly. One unit died in a lightning storm, and the replacement unit came with UC 4.0.1 on it, and I used its GUI to upgrade to 4.0.11. Now it has:

 

UC Software Version 4.0.11.0583

BootROM Software Version 5.0.8.0935

 

So, I decided to upgrade the other 2 phones to match. I followed this tutorial to upgrade:

 

http://support.polycom.com/global/documents/support/technical/products/voice/Upgrade_Downgrade_UCS_v...

 

That left the phone with UC Software 4.0.1, so I used the GUI to upgrade, but now it has:

 

UC Software Version 4.0.11.0583

BootROM Software Version 5.0.1.10553

 

I think I want to upgrade the BootROM from 5.0.1 to 5.0.8 to match the new unit. (Or should I bring them all up to 5.0.11?) How can I upgrade the BootROM only, or is that even necessary for future UC software upgrades?

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: BootROM only update IP 6000

Hello EricG1793,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

You need your own local provisioning server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Occasional Visitor

Re: BootROM only update IP 6000

Steffen, I apprecitae the reply, but it doesn't answer the question. I'm already on UC 4.0.11. I'm looking to upgrade the BootROM ONLY. What files to do I need to download (and presumably put on the provisioning server) to make this happen?

Message 3 of 7
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Polycom Employee & Community Manager

Re: BootROM only update IP 6000

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Occasional Visitor

Re: BootROM only update IP 6000

OK, I put those files in the TFTP server, but the phone doesn't update. But I just relaized that the part number on my phone is 2201-15600-001, but there is no filename matching that included in the 5.0.11 updater. But for that matter, it isn't even included in the BootROM 4.4.0 upgrader, so I'm confused about what the compatability actually is.

Message 5 of 7
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Polycom Employee & Community Manager

Re: BootROM only update IP 6000

Hello EricG1793,


Your Part Number is 3111-15600-001 and the downloaded file does contain a 3111-15600-001.updater.ld.

 

In addition you always need a SIP Software as this includes the 000000000000.cfg

 

So please either download the Split or Combined Version of UC Software 4.0.11 in addition and unzip both into a directory.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
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Occasional Visitor

Re: BootROM only update IP 6000

OK, I was able to get the upgrade to complete. I guess I didn't do the right combination of downloading and extracting and copying files the first several times. What a process!

Message 7 of 7