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Brand New Polycom IP 6000 not powering up

SOLVED
SidM
Occasional Visitor

Brand New Polycom IP 6000 not powering up

Hi all,

 

Just tried to install a brand new IP 6000 with the optional siupplied UK pwer supply and the device seems DOA.  There is no response whatsover from the unit.  Can anyone offer any adive?  Is there a start-up protocol or physical on/off switch?

 

ta,

 

Sid

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Brand New Polycom IP 6000 not powering up

Hello Sid,

welcome to the Polycom Community.

The unit should work with the optional Power Supply and/or a PoE Switch

 

What we had in the past is that people somehow manage to wire it up the wrong way around. Usually the part going to the phone is a RJ45 socket which has a picture of a conference phone on the socket end.

 

If you have done all the testing and wired it correctly please return it as a DOA to your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Brand New Polycom IP 6000 not powering up

Hello Sid,

welcome to the Polycom Community.

The unit should work with the optional Power Supply and/or a PoE Switch

 

What we had in the past is that people somehow manage to wire it up the wrong way around. Usually the part going to the phone is a RJ45 socket which has a picture of a conference phone on the socket end.

 

If you have done all the testing and wired it correctly please return it as a DOA to your reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
SidM
Occasional Visitor

Re: Brand New Polycom IP 6000 not powering up

Brilliant, fast response.  Many thanks.  Sorted. 

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Brand New Polycom IP 6000 not powering up

Hello Sid,

Human error or is the unit defective?


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
SidM
Occasional Visitor

Re: Brand New Polycom IP 6000 not powering up

Human error :-(

Message 5 of 5