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Bring Polycom Phone to Normal state during an ongoing Call

Pradeep123
Occasional Contributor

Bring Polycom Phone to Normal state during an ongoing Call

Hi ,

 

I'm Automating Calls in Polycom phones, When Calling from one phone to another sometimes, if the PUSH request doesn't suceed. The Phones state is going to Call Hold. Is there any Push request that I could send to clear call hold or whatever sate the phone is in, and bring it to the normal state. In failure conditions I want to disconnect the ongoing call and bring back the phone to normal state. Kindly help if its possible.

 

 

Regards,

Pradeep

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Bring Polycom Phone to Normal state during an ongoing Call

Hello Pradeep,

welcome back to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

In addition the phone model would be of interest.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Maybe utilzie the PUSH FAQ and post some logs so we can check or open a ticket with a Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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