I am new to this group and product. Mostly have supported other related devices by other manufacturers in the past.
Additionally, pardon my post if this has been addressed already.
The site/business recently (late August/early September) updated their phone system and now use PolyCom VXX 301 devices, 5.5.0.SIP/126.96.36.19973. The following has been their issue since day two of the conversion.
When mostly all inbound calls are received and on occassions when voice messages are retrieved, the caller's audio breaks up, making it difficult to clearly hear the complete conversation. Also, there is an echo in the handset so that the business team hears themselves echoing during the conversation. The caller doesn't hear the echo.
I am wondering if a factory reset will resolve the issue. Also, I am wondering what exactly a factory reset does. Does it change the user info (extensions, etc.)? I am also wondering if the devices need to have any software updates. Will any specific device configuration or setting resolve this audio quality problem?
The site is using their vendor provided portal to manage their VoIP phone system, which has limited user abilities/features.
I hope that the above makes sense. If additionally info is needed, please advise.
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