Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

[SteffenBaierUK]

Hello AlexVL,

Yes there will be a UC Software 5.4.0A but I have no release date for this that I can communicate in this community.

Have you got the MAC address of the Phone that you logged the issue with your reseller or the Polycom ticket reference ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[doum]

It seems that there is the same problem with the 5.3.1.0436?
Maybe because I was 5.4, not yet been able to test on a phone in 5.3.0, but after the downgrade from 5.4.0.5841 to 5.3.1.0436, the phone gets stuck on the message, until press the home button

[SteffenBaierUK]

Hello Doum,

That is possible as 5.3.1 may be the same build branch as 5.4.0

In order for us to track this officially please raise a ticket via support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[James.Helman]

I have a case open with Polycom on this.  We use Lync PIN auth and BToE.  Every phone we have tested updating to 5.3.1 and 5.4 has this issue.  Our phones connected to Asterisk do not have this issue.

[James.Helman]

Polycom support confirmed that this is a known issue with 5.3.1 and 5.4.0 and should be resolved in 5.4.0a.  They gave me an ETA of "a few weeks".  

I have noticed that many of the phones that had this issue right after the upgrade now function normally after a restart.  So the problem might auto correct eventually. 

[doum]

The problem doesn't "auto correct" here

do you have a release date scheduled for a version that corrects this?

[SteffenBaierUK]

Hello Doum,

we do not publish planned Software release dates in this community but I have reached out to your Polycom sales engineers to they can work with you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[doum]

Thanks Steffen

[James.Helman]

For anyone following this thread. 5.4.0A (5.4.0.10182 ) Has been released.

[Arbar]

And now (with 5.4.0.10182) we're stuck on the "Congratulations you've logged in successfully" screen and being asked to configure our phones on every login.

http://community.polycom.com/t5/Skype-for-Business/Time-and-Date-Initial-Setup/m-p/76278#M63