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Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

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Polycom Employee & Community Manager

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

Hello AlexVL,

Yes there will be a UC Software 5.4.0A but I have no release date for this that I can communicate in this community.

 

Have you got the MAC address of the Phone that you logged the issue with your reseller or the Polycom ticket reference ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 20
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Frequent Advisor

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

It seems that there is the same problem with the 5.3.1.0436?
Maybe because I was 5.4, not yet been able to test on a phone in 5.3.0, but after the downgrade from 5.4.0.5841 to 5.3.1.0436, the phone gets stuck on the message, until press the home button

Message 12 of 20
Highlighted
Polycom Employee & Community Manager

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

Hello Doum,

That is possible as 5.3.1 may be the same build branch as 5.4.0

 

In order for us to track this officially please raise a ticket via support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 20
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Regular Advisor

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

I have a case open with Polycom on this.  We use Lync PIN auth and BToE.  Every phone we have tested updating to 5.3.1 and 5.4 has this issue.  Our phones connected to Asterisk do not have this issue.

Message 14 of 20
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Regular Advisor

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

Polycom support confirmed that this is a known issue with 5.3.1 and 5.4.0 and should be resolved in 5.4.0a.  They gave me an ETA of "a few weeks".  

 

 

I have noticed that many of the phones that had this issue right after the upgrade now function normally after a restart.  So the problem might auto correct eventually. 

 

Message 15 of 20
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Frequent Advisor

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

The problem doesn't "auto correct" here

 

do you have a release date scheduled for a version that corrects this?

Message 16 of 20
Polycom Employee & Community Manager

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

Hello Doum,

we do not publish planned Software release dates in this community but I have reached out to your Polycom sales engineers to they can work with you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 17 of 20
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Frequent Advisor

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

Thanks Steffen

Message 18 of 20
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Regular Advisor

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

For anyone following this thread. 5.4.0A (5.4.0.10182 ) Has been released.

Message 19 of 20
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Occasional Advisor

Re: Bug UCS 5.4.0.5841 - Stuck to the welcome message after upgrade

And now (with 5.4.0.10182) we're stuck on the "Congratulations you've logged in successfully" screen and being asked to configure our phones on every login.

http://community.polycom.com/t5/Skype-for-Business/Time-and-Date-Initial-Setup/m-p/76278#M63

 

Message 20 of 20