Plantronics + Polycom. Now together as Poly Logo

Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

SOLVED
Highlighted
Occasional Contributor

Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

I updated 2 phones in our environment to 5.4.0 and once on an active call, neither are able to send the DTMF tone for 0 or *. 1-9 appear and # seem to be fine. Placing a call with 0s works fine. 

Message 1 of 10
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Hello ,

5.4.0.5841 has just been posted on our website. The Text on the website still indicates a date of last week but the actual files are updated.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 10
9 REPLIES 9
Highlighted
Polycom Employee & Community Manager

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Hello babecassis,

welcome to the Polycom Community.

Could you kindly work with your Polycom reseller and open a Ticket with Polycom support?

 

You may want to quote VOIP-103150

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Highlighted
Polycom Employee & Community Manager

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Hello babecassis,

I have actually replicated this in our Lab and raised this internally already. I will provide an update on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 10
Highlighted
Occasional Contributor

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Thanks. Unfortunately, my reseller is useless and incapable of helping me or even responding to my emails...

Message 4 of 10
Highlighted
Polycom Employee & Community Manager

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Hello babecassis,

no worries at all. I have escalated this internally and we will release a fixed version by Monday most likely.

 

I keep you updated via this post.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 10
Highlighted
Polycom Employee & Community Manager

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Hello babecassis,

Can you download this again?

 

This should now be 5.4.0.5841 . The text on the support page should be updated by mid this week.

 

The version with the bug prior to this was 5.4.0.5436

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Highlighted
Occasional Contributor

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Message 7 of 10
Highlighted
Polycom Employee & Community Manager

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Hello ,

5.4.0.5841 has just been posted on our website. The Text on the website still indicates a date of last week but the actual files are updated.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 8 of 10
Highlighted
Occasional Contributor

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Issue seems to be solved now. Will do more testing, but fingers crossed this is it

Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: Bug in UCS 5.4.0 - Dialing 0 or * returns no tone

Hello all,

 

the Support Website has been updated:

 

Capture.PNG

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10