Our reception phones are setup to use Hoteling because we have different operators rostered onto work in reception each day. I now want to use the Busy Lamp Field to show frequently called names on the phone display. I have tried adding the monitored names to the current operator number and also to the physical phone number but the names don't display.
What should I configure to allow the Busy Lamp Field and Hoteling to work together?
welcome to the Polycom Community.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
In addition it is also useful to post details on the SIP server that is being used.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Thank you for your response Steffen. Answered inline.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release. Version 4.1.6
In addition it is also useful to post details on the SIP server that is being used. Telstra TIPT SIP Server.