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Busy Lamp Field and Hoteling on VVX500

Johnvan
Occasional Visitor

Busy Lamp Field and Hoteling on VVX500

Hi,

 

Our reception phones are setup to use Hoteling because we have different operators rostered onto work in reception each day. I now want to use the Busy Lamp Field to show frequently called names on the phone display. I have tried adding the monitored names to the current operator number and also to the physical phone number but the names don't display.

 

What should I configure to allow the Busy Lamp Field and Hoteling to work together?

 

Thanks,

 

John 

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Busy Lamp Field and Hoteling on VVX500

Hello John,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition it is also useful to post details on the SIP server that is being used.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Johnvan
Occasional Visitor

Re: Busy Lamp Field and Hoteling on VVX500


Thank you for your response Steffen. Answered inline.
@SteffenBaierUK wrote:

Hello John,
 
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release. Version 4.1.6

 

In addition it is also useful to post details on the SIP server that is being used. Telstra TIPT SIP Server.

 

John

 

 

Message 3 of 3