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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

Our reception phones are setup to use Hoteling because we have different operators rostered onto work in reception each day. I now want to use the Busy Lamp Field to show frequently called names on the phone display. I have tried adding the monitored names to the current operator number and also to the physical phone number but the names don't display.

 

What should I configure to allow the Busy Lamp Field and Hoteling to work together?

 

Thanks,

 

John 

2 REPLIES 2
HP Recommended

Hello John,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition it is also useful to post details on the SIP server that is being used.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for your response Steffen. Answered inline.
@SteffenBaierUK wrote:

Hello John,
 
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release. Version 4.1.6

 

In addition it is also useful to post details on the SIP server that is being used. Telstra TIPT SIP Server.

 

John

 

 

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