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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-23-2017 02:15 PM

HP Recommended

I am going to use vvx 300 phones in our new hosted sip system.  Someone told me that if I buy used phones they may not be able to be " unlocked " to use in our providers system.  Does this make sense ?  Thank you for any help.

1 REPLY 1

‎01-23-2017 03:13 PM

HP Recommended

Hello Joatmon40,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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