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C100S for Skype: Echo Problem

SargeCP
Visitor

C100S for Skype: Echo Problem

I just purchased and installed a C100S on my Lenovo Laptop running Windows 8.  The device seems to be functioning ok, but my problem is that when I am on a Skype call, other callers report hearing what they say echoed back to them.  This is disappointing because one of the main reasons I bought this device was because it purported to have excellent echo cancellation.

 

I tried to install the most recent software (which I realize is advertised to support Vista and Windows 7 only) from here: http://support.polycom.com/PolycomService/support/us/support/voice/communicator/communicator_c100s.h...

 

With this software installed the windows audio service crashes.  So:  My questions are:

 

1. Is my problem with echo caused by the lack of a windows 8 driver?

2. If not, what can I do about it?

3. If so, when will a Windows 8 driver be available?  I would be happy to particpate in a beta testing program

 

Thanks in advance

 

Chris

Message 1 of 15
14 REPLIES 14
SteffenBaierUK
Polycom Employee & Community Manager

Re: C100S for Skype: Echo Problem

Hello Chris,

welcome to the Polycom Community.

As you have already noticed only the following Operating Systems are currently supported:

 

Current Communicator C100S software supports Windows® XP, Windows® Vista, Windows® 7 only

 

I am unable to comment on any newer Operating systems or if there are any plans to support Windows 8 which has not yet been officially released at the writing of this reply.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 15
SargeCP
Visitor

Re: C100S for Skype: Echo Problem

Thanks -- Can you tell me if the echo problems I am experiencing are likely to be caused by software or hardware?

Message 3 of 15
SargeCP
Visitor

Re: C100S for Skype: Echo Problem

Never really got an answer to my questions above.  Since I posted it Windows 8 was released.  Can you update me please?

Message 4 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: C100S for Skype: Echo Problem

Hello Chris,

 

the supported platforms have not changed since your last post.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 15
MikeCharnock
Occasional Visitor

Re: C100S for Skype: Echo Problem

Any chance of an official statement on your plans for Windows 8 support?

 

Having recently bought 2 C110S devices, I would be rather unhappy to have to seek an alternative - but at the moment they are totally useless with Windows 8. Without the software there is a terrible echo, and I can't comment as to whether running the software would fix anything as it immediately kills the Windows Audio Service.

 

Mike

Message 6 of 15
SargeCP
Visitor

Re: C100S for Skype: Echo Problem

I second Mike's question and will reiterate, that despite two replies from Polycom no one has yet answered my questions.  Specifically:

 

1. Is my problem with echo caused by the lack of a windows 8 driver (it certainly seems to be)?

2. If not, what can I do about it?

3. If so, when will a Windows 8 driver be available?  I would be happy to particpate in a beta testing program.

 

Your earlier reply that implies you may decide not to support Windows 8 strikes me as ridiculous.

Message 7 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: C100S for Skype: Echo Problem

Hello all,

I have not had any feedback from Product management regarding the possible support of Windows 8 and as far as I am aware the support site still states Windows 7 as the latest OS.

 

The product is not advertised as Windows 8 compatible and I am therefore unable to make any statement towards the root cause of any echo.

 

Above should at this present moment answer all 3 questions.

 

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 15
wentbackward
Occasional Visitor

Re: C100S for Skype: Echo Problem

Another vote here for Win 8 support. I use the C100S a lot for work and trialling Win8 and I've purchased quite a number of these devices.

 

Same problem as above, crashes the entire sound system.

 

- Paul

Message 9 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: C100S for Skype: Echo Problem

Hello Paul,

 

the feedback that I received from product management is that there are no current plans to support Windows 8.

 

This is the current status and may change.

 

At present there is no Windows 8 support nor can I comment on any lack of functionality or changed behavior therefore.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 15