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CAN´T UPGRADE POLYCOM 331

Occasional Advisor

Re: CAN´T UPGRADE POLYCOM 331

atached the log file

 

0822164529|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164537|app1 |3|00|Event: Multiple Key Combo 1
0822164537|app1 |6|00|Manual Reboot
0822164539|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164539|wdog |6|00|Watchdog Expired: tApp1
0100000000|so   |4|00|---------- Initial log entry ----------
0100000000|so   |4|00|+++ Note that bootrom log times are in GMT +++
0100000000|cfg  |4|00|Initial log entry
0100000000|copy |3|00|Initial log entry
0100000000|hw   |4|00|Initial log entry.
0100000000|ethf |4|00|Initial log entry.
0822164448|wdog |4|00|Initial log entry
0822164448|cdp  |3|00|CDP is DISABLED.
0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M
0822164448|so   |3|00|Platform: Board=2345-12200-001 1
0822164448|so   |3|00|Platform: MAC=0004f22552f0, IP=172.20.5.10, Subnet Mask=255.255.0.0
0822164448|so   |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40
0822164448|so   |3|00|Application, main: Label=BOOT, Version=4.1.1.0232 29-Mar-08 16:53
0822164448|so   |3|00|Application, main: P/N=3150-11069-411
0822164448|app1 |4|00|Initial log entry.
0822164448|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164449|so   |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.
0822164450|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822164453|cdp  |3|00|CDP received a response from a switch. CDP enabled.
0822164453|cdp  |3|00|Native VLAN Id is 1
0822164453|cdp  |3|00|No Auxiliary VLAN found
0822164453|cdp  |3|00|CDP power usage is 4500 milliWatts.
0822164453|app1 |3|00|DNS resolver server is '172.20.1.25'
0822164453|app1 |3|00|DNS resolver search domain is ''
0822164453|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=172.20.5.10:ffff0000 h=172.20.2.65 g=172.20.1.3 u=test pw=**** tn=CircaIP
0822164453|app1 |4|00|Could not load time from (0.0.0.0).
0822173649|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173659|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173709|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173720|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173730|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173735|cfg  |3|00|Beginning to provision phone
0822173735|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.bootrom.ld' from '172.20.2.65'
0822173736|copy |4|00|Download of '2345-12200-001.bootrom.ld' FAILED on attempt 1 (addr 1 of 1)
0822173736|copy |4|00|Server '172.20.2.65' said '2345-12200-001.bootrom.ld' is not present
0822173736|cfg  |4|00|Could not get all 512 bytes of the header
0822173736|copy |3|00|'ftp://test:****@172.20.2.65/bootrom.ld' from '172.20.2.65'
0822173736|cfg  |3|00|New load header information:
0822173736|cfg  |3|00|Code length:         0x00358E41
0822173736|cfg  |3|00|Header check Sum:    0xA0DED0BD
0822173736|cfg  |3|00|Code check Sum:      0x1AA9404C
0822173736|cfg  |3|00|Options:             0x00000110
0822173737|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822173738|cfg  |3|00|New load header information:
0822173738|cfg  |3|00|Code length:         0x002D5025
0822173738|cfg  |3|00|Header check Sum:    0x9CC07AC4
0822173738|cfg  |3|00|Code check Sum:      0x1693286B
0822173738|cfg  |3|00|Options:             0x00000110
0822173740|cfg  |3|00|New load header information:
0822173740|cfg  |3|00|Code length:         0x000AC4E0
0822173740|cfg  |3|00|Header check Sum:    0x30C99277
0822173740|cfg  |3|00|Code check Sum:      0x05BECB63
0822173740|cfg  |3|00|Options:             0x00000011
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000BA3A0
0822173741|cfg  |3|00|Header check Sum:    0x313F70AF
0822173741|cfg  |3|00|Code check Sum:      0x0633CADF
0822173741|cfg  |3|00|Options:             0x00000011
0822173741|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000AE510
0822173741|cfg  |3|00|Header check Sum:    0x30DA222F
0822173741|cfg  |3|00|Code check Sum:      0x05CF3AEF
0822173741|cfg  |3|00|Options:             0x00000011
0822173742|cfg  |3|00|New load header information:
0822173742|cfg  |3|00|Code length:         0x000B0640
0822173742|cfg  |3|00|Header check Sum:    0x30EE1D37
0822173742|cfg  |3|00|Code check Sum:      0x05E314C3
0822173742|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x000B0F60
0822173743|cfg  |3|00|Header check Sum:    0x30F27358
0822173743|cfg  |3|00|Code check Sum:      0x05E761C0
0822173743|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x0026FCF1
0822173743|cfg  |3|00|Header check Sum:    0x9A0EEB0D
0822173743|cfg  |3|00|Code check Sum:      0x13E7EBF0
0822173743|cfg  |3|00|Options:             0x00000011
0822173745|cfg  |3|00|New load header information:
0822173745|cfg  |3|00|Code length:         0x001CC166
0822173745|cfg  |3|00|Header check Sum:    0x94796C37
0822173745|cfg  |3|00|Code check Sum:      0x0E5CA89D
0822173745|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |3|00|New load header information:
0822173746|cfg  |3|00|Code length:         0x000A6CB0
0822173746|cfg  |3|00|Header check Sum:    0x309CCED9
0822173746|cfg  |3|00|Code check Sum:      0x05925FF5
0822173746|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |5|00|Error: file does not contain a compatible image
0822173746|cfg  |5|00|  Compatiblity for image 0 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 1 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 2 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 3 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 4 is 0x11051
0822173746|cfg  |5|00|  Compatiblity for image 5 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 6 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 7 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 8 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 9 is 0x11155
0822173746|copy |3|00|buffered_write: transfer terminated
0822173746|copy |3|00|Download of 'bootrom.ld' succeeded on attempt 1 (addr 1 of 1)
0822173746|cfg  |5|00|BootROM update failed 7, parameters were: host 172.20.2.65, user test
0822173746|cfg  |3|00|bootROM file on boot server is incompatible
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/0004f22552f0.cfg' from '172.20.2.65'
0822173746|copy |4|00|Download of '0004f22552f0.cfg' FAILED on attempt 1 (addr 1 of 1)
0822173746|copy |4|00|Server '172.20.2.65' said '0004f22552f0.cfg' is not present
0822173746|copy |3|00|Update of '/ffs0/init.mac' failed, leaving local copy intact
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/000000000000.cfg' from '172.20.2.65'
0822173746|copy |3|00|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of '2345-12200-001.sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said '2345-12200-001.sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|copy |3|00|'ftp://test:****@172.20.2.65/sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of 'sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said 'sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|cfg  |3|00|No application image downloaded
0822173747|cfg  |3|00|Application image not found in file system
0822173747|app1 |6|00|Error application is not present.
0822173747|app1 |6|00|Uploading boot log, time is THU AUG 22 17:37:47 2019

Highlighted
Occasional Advisor

Re: CAN´T UPGRADE POLYCOM 331

0822164529|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164537|app1 |3|00|Event: Multiple Key Combo 1
0822164537|app1 |6|00|Manual Reboot
0822164539|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164539|wdog |6|00|Watchdog Expired: tApp1
0100000000|so   |4|00|---------- Initial log entry ----------
0100000000|so   |4|00|+++ Note that bootrom log times are in GMT +++
0100000000|cfg  |4|00|Initial log entry
0100000000|copy |3|00|Initial log entry
0100000000|hw   |4|00|Initial log entry.
0100000000|ethf |4|00|Initial log entry.
0822164448|wdog |4|00|Initial log entry
0822164448|cdp  |3|00|CDP is DISABLED.
0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M
0822164448|so   |3|00|Platform: Board=2345-12200-001 1
0822164448|so   |3|00|Platform: MAC=0004f22552f0, IP=172.20.5.10, Subnet Mask=255.255.0.0
0822164448|so   |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40
0822164448|so   |3|00|Application, main: Label=BOOT, Version=4.1.1.0232 29-Mar-08 16:53
0822164448|so   |3|00|Application, main: P/N=3150-11069-411
0822164448|app1 |4|00|Initial log entry.
0822164448|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164449|so   |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.
0822164450|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822164453|cdp  |3|00|CDP received a response from a switch. CDP enabled.
0822164453|cdp  |3|00|Native VLAN Id is 1
0822164453|cdp  |3|00|No Auxiliary VLAN found
0822164453|cdp  |3|00|CDP power usage is 4500 milliWatts.
0822164453|app1 |3|00|DNS resolver server is '172.20.1.25'
0822164453|app1 |3|00|DNS resolver search domain is ''
0822164453|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=172.20.5.10:ffff0000 h=172.20.2.65 g=172.20.1.3 u=test pw=**** tn=CircaIP
0822164453|app1 |4|00|Could not load time from (0.0.0.0).
0822173720|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173730|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173735|cfg  |3|00|Beginning to provision phone
0822173735|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.bootrom.ld' from '172.20.2.65'
0822173736|copy |4|00|Download of '2345-12200-001.bootrom.ld' FAILED on attempt 1 (addr 1 of 1)
0822173736|copy |4|00|Server '172.20.2.65' said '2345-12200-001.bootrom.ld' is not present
0822173736|cfg  |4|00|Could not get all 512 bytes of the header
0822173736|copy |3|00|'ftp://test:****@172.20.2.65/bootrom.ld' from '172.20.2.65'
0822173736|cfg  |3|00|New load header information:
0822173736|cfg  |3|00|Code length:         0x00358E41
0822173736|cfg  |3|00|Header check Sum:    0xA0DED0BD
0822173736|cfg  |3|00|Code check Sum:      0x1AA9404C
0822173736|cfg  |3|00|Options:             0x00000110
0822173737|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822173738|cfg  |3|00|New load header information:
0822173738|cfg  |3|00|Code length:         0x002D5025
0822173738|cfg  |3|00|Header check Sum:    0x9CC07AC4
0822173738|cfg  |3|00|Code check Sum:      0x1693286B
0822173738|cfg  |3|00|Options:             0x00000110
0822173740|cfg  |3|00|New load header information:
0822173740|cfg  |3|00|Code length:         0x000AC4E0
0822173740|cfg  |3|00|Header check Sum:    0x30C99277
0822173740|cfg  |3|00|Code check Sum:      0x05BECB63
0822173740|cfg  |3|00|Options:             0x00000011
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000BA3A0
0822173741|cfg  |3|00|Header check Sum:    0x313F70AF
0822173741|cfg  |3|00|Code check Sum:      0x0633CADF
0822173741|cfg  |3|00|Options:             0x00000011
0822173741|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000AE510
0822173741|cfg  |3|00|Header check Sum:    0x30DA222F
0822173741|cfg  |3|00|Code check Sum:      0x05CF3AEF
0822173741|cfg  |3|00|Options:             0x00000011
0822173742|cfg  |3|00|New load header information:
0822173742|cfg  |3|00|Code length:         0x000B0640
0822173742|cfg  |3|00|Header check Sum:    0x30EE1D37
0822173742|cfg  |3|00|Code check Sum:      0x05E314C3
0822173742|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x000B0F60
0822173743|cfg  |3|00|Header check Sum:    0x30F27358
0822173743|cfg  |3|00|Code check Sum:      0x05E761C0
0822173743|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x0026FCF1
0822173743|cfg  |3|00|Header check Sum:    0x9A0EEB0D
0822173743|cfg  |3|00|Code check Sum:      0x13E7EBF0
0822173743|cfg  |3|00|Options:             0x00000011
0822173745|cfg  |3|00|New load header information:
0822173745|cfg  |3|00|Code length:         0x001CC166
0822173745|cfg  |3|00|Header check Sum:    0x94796C37
0822173745|cfg  |3|00|Code check Sum:      0x0E5CA89D
0822173745|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |3|00|New load header information:
0822173746|cfg  |3|00|Code length:         0x000A6CB0
0822173746|cfg  |3|00|Header check Sum:    0x309CCED9
0822173746|cfg  |3|00|Code check Sum:      0x05925FF5
0822173746|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |5|00|Error: file does not contain a compatible image
0822173746|cfg  |5|00|  Compatiblity for image 0 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 1 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 2 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 3 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 4 is 0x11051
0822173746|cfg  |5|00|  Compatiblity for image 5 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 6 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 7 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 8 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 9 is 0x11155
0822173746|copy |3|00|buffered_write: transfer terminated
0822173746|copy |3|00|Download of 'bootrom.ld' succeeded on attempt 1 (addr 1 of 1)
0822173746|cfg  |5|00|BootROM update failed 7, parameters were: host 172.20.2.65, user test
0822173746|cfg  |3|00|bootROM file on boot server is incompatible
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/0004f22552f0.cfg' from '172.20.2.65'
0822173746|copy |4|00|Download of '0004f22552f0.cfg' FAILED on attempt 1 (addr 1 of 1)
0822173746|copy |4|00|Server '172.20.2.65' said '0004f22552f0.cfg' is not present
0822173746|copy |3|00|Update of '/ffs0/init.mac' failed, leaving local copy intact
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/000000000000.cfg' from '172.20.2.65'
0822173746|copy |3|00|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of '2345-12200-001.sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said '2345-12200-001.sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|copy |3|00|'ftp://test:****@172.20.2.65/sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of 'sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said 'sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|cfg  |3|00|No application image downloaded
0822173747|cfg  |3|00|Application image not found in file system
0822173747|app1 |6|00|Error application is not present.
0822173747|app1 |6|00|Uploading boot log, time is THU AUG 22 17:37:47 2019

Message 12 of 13
Highlighted
Polycom Employee & Community Manager

Re: CAN´T UPGRADE POLYCOM 331

Hello @Rommelotero ,

 

Your subject states:

 

  • CAN´T UPGRADE POLYCOM 331

 

But your log shows:

 

0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M

 

Your phone can only run UC Software 3.3.5 or older as explained here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or Updater / BootROM Version is supported by my Phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13