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CAN´T UPGRADE POLYCOM 331

Rommelotero
Occasional Advisor

Re: CAN´T UPGRADE POLYCOM 331

atached the log file

 

0822164529|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164537|app1 |3|00|Event: Multiple Key Combo 1
0822164537|app1 |6|00|Manual Reboot
0822164539|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164539|wdog |6|00|Watchdog Expired: tApp1
0100000000|so   |4|00|---------- Initial log entry ----------
0100000000|so   |4|00|+++ Note that bootrom log times are in GMT +++
0100000000|cfg  |4|00|Initial log entry
0100000000|copy |3|00|Initial log entry
0100000000|hw   |4|00|Initial log entry.
0100000000|ethf |4|00|Initial log entry.
0822164448|wdog |4|00|Initial log entry
0822164448|cdp  |3|00|CDP is DISABLED.
0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M
0822164448|so   |3|00|Platform: Board=2345-12200-001 1
0822164448|so   |3|00|Platform: MAC=0004f22552f0, IP=172.20.5.10, Subnet Mask=255.255.0.0
0822164448|so   |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40
0822164448|so   |3|00|Application, main: Label=BOOT, Version=4.1.1.0232 29-Mar-08 16:53
0822164448|so   |3|00|Application, main: P/N=3150-11069-411
0822164448|app1 |4|00|Initial log entry.
0822164448|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164449|so   |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.
0822164450|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822164453|cdp  |3|00|CDP received a response from a switch. CDP enabled.
0822164453|cdp  |3|00|Native VLAN Id is 1
0822164453|cdp  |3|00|No Auxiliary VLAN found
0822164453|cdp  |3|00|CDP power usage is 4500 milliWatts.
0822164453|app1 |3|00|DNS resolver server is '172.20.1.25'
0822164453|app1 |3|00|DNS resolver search domain is ''
0822164453|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=172.20.5.10:ffff0000 h=172.20.2.65 g=172.20.1.3 u=test pw=**** tn=CircaIP
0822164453|app1 |4|00|Could not load time from (0.0.0.0).
0822173649|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173659|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173709|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173720|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173730|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173735|cfg  |3|00|Beginning to provision phone
0822173735|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.bootrom.ld' from '172.20.2.65'
0822173736|copy |4|00|Download of '2345-12200-001.bootrom.ld' FAILED on attempt 1 (addr 1 of 1)
0822173736|copy |4|00|Server '172.20.2.65' said '2345-12200-001.bootrom.ld' is not present
0822173736|cfg  |4|00|Could not get all 512 bytes of the header
0822173736|copy |3|00|'ftp://test:****@172.20.2.65/bootrom.ld' from '172.20.2.65'
0822173736|cfg  |3|00|New load header information:
0822173736|cfg  |3|00|Code length:         0x00358E41
0822173736|cfg  |3|00|Header check Sum:    0xA0DED0BD
0822173736|cfg  |3|00|Code check Sum:      0x1AA9404C
0822173736|cfg  |3|00|Options:             0x00000110
0822173737|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822173738|cfg  |3|00|New load header information:
0822173738|cfg  |3|00|Code length:         0x002D5025
0822173738|cfg  |3|00|Header check Sum:    0x9CC07AC4
0822173738|cfg  |3|00|Code check Sum:      0x1693286B
0822173738|cfg  |3|00|Options:             0x00000110
0822173740|cfg  |3|00|New load header information:
0822173740|cfg  |3|00|Code length:         0x000AC4E0
0822173740|cfg  |3|00|Header check Sum:    0x30C99277
0822173740|cfg  |3|00|Code check Sum:      0x05BECB63
0822173740|cfg  |3|00|Options:             0x00000011
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000BA3A0
0822173741|cfg  |3|00|Header check Sum:    0x313F70AF
0822173741|cfg  |3|00|Code check Sum:      0x0633CADF
0822173741|cfg  |3|00|Options:             0x00000011
0822173741|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000AE510
0822173741|cfg  |3|00|Header check Sum:    0x30DA222F
0822173741|cfg  |3|00|Code check Sum:      0x05CF3AEF
0822173741|cfg  |3|00|Options:             0x00000011
0822173742|cfg  |3|00|New load header information:
0822173742|cfg  |3|00|Code length:         0x000B0640
0822173742|cfg  |3|00|Header check Sum:    0x30EE1D37
0822173742|cfg  |3|00|Code check Sum:      0x05E314C3
0822173742|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x000B0F60
0822173743|cfg  |3|00|Header check Sum:    0x30F27358
0822173743|cfg  |3|00|Code check Sum:      0x05E761C0
0822173743|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x0026FCF1
0822173743|cfg  |3|00|Header check Sum:    0x9A0EEB0D
0822173743|cfg  |3|00|Code check Sum:      0x13E7EBF0
0822173743|cfg  |3|00|Options:             0x00000011
0822173745|cfg  |3|00|New load header information:
0822173745|cfg  |3|00|Code length:         0x001CC166
0822173745|cfg  |3|00|Header check Sum:    0x94796C37
0822173745|cfg  |3|00|Code check Sum:      0x0E5CA89D
0822173745|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |3|00|New load header information:
0822173746|cfg  |3|00|Code length:         0x000A6CB0
0822173746|cfg  |3|00|Header check Sum:    0x309CCED9
0822173746|cfg  |3|00|Code check Sum:      0x05925FF5
0822173746|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |5|00|Error: file does not contain a compatible image
0822173746|cfg  |5|00|  Compatiblity for image 0 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 1 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 2 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 3 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 4 is 0x11051
0822173746|cfg  |5|00|  Compatiblity for image 5 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 6 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 7 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 8 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 9 is 0x11155
0822173746|copy |3|00|buffered_write: transfer terminated
0822173746|copy |3|00|Download of 'bootrom.ld' succeeded on attempt 1 (addr 1 of 1)
0822173746|cfg  |5|00|BootROM update failed 7, parameters were: host 172.20.2.65, user test
0822173746|cfg  |3|00|bootROM file on boot server is incompatible
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/0004f22552f0.cfg' from '172.20.2.65'
0822173746|copy |4|00|Download of '0004f22552f0.cfg' FAILED on attempt 1 (addr 1 of 1)
0822173746|copy |4|00|Server '172.20.2.65' said '0004f22552f0.cfg' is not present
0822173746|copy |3|00|Update of '/ffs0/init.mac' failed, leaving local copy intact
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/000000000000.cfg' from '172.20.2.65'
0822173746|copy |3|00|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of '2345-12200-001.sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said '2345-12200-001.sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|copy |3|00|'ftp://test:****@172.20.2.65/sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of 'sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said 'sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|cfg  |3|00|No application image downloaded
0822173747|cfg  |3|00|Application image not found in file system
0822173747|app1 |6|00|Error application is not present.
0822173747|app1 |6|00|Uploading boot log, time is THU AUG 22 17:37:47 2019

Rommelotero
Occasional Advisor

Re: CAN´T UPGRADE POLYCOM 331

0822164529|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164537|app1 |3|00|Event: Multiple Key Combo 1
0822164537|app1 |6|00|Manual Reboot
0822164539|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164539|wdog |6|00|Watchdog Expired: tApp1
0100000000|so   |4|00|---------- Initial log entry ----------
0100000000|so   |4|00|+++ Note that bootrom log times are in GMT +++
0100000000|cfg  |4|00|Initial log entry
0100000000|copy |3|00|Initial log entry
0100000000|hw   |4|00|Initial log entry.
0100000000|ethf |4|00|Initial log entry.
0822164448|wdog |4|00|Initial log entry
0822164448|cdp  |3|00|CDP is DISABLED.
0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M
0822164448|so   |3|00|Platform: Board=2345-12200-001 1
0822164448|so   |3|00|Platform: MAC=0004f22552f0, IP=172.20.5.10, Subnet Mask=255.255.0.0
0822164448|so   |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40
0822164448|so   |3|00|Application, main: Label=BOOT, Version=4.1.1.0232 29-Mar-08 16:53
0822164448|so   |3|00|Application, main: P/N=3150-11069-411
0822164448|app1 |4|00|Initial log entry.
0822164448|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164449|so   |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.
0822164450|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822164453|cdp  |3|00|CDP received a response from a switch. CDP enabled.
0822164453|cdp  |3|00|Native VLAN Id is 1
0822164453|cdp  |3|00|No Auxiliary VLAN found
0822164453|cdp  |3|00|CDP power usage is 4500 milliWatts.
0822164453|app1 |3|00|DNS resolver server is '172.20.1.25'
0822164453|app1 |3|00|DNS resolver search domain is ''
0822164453|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=172.20.5.10:ffff0000 h=172.20.2.65 g=172.20.1.3 u=test pw=**** tn=CircaIP
0822164453|app1 |4|00|Could not load time from (0.0.0.0).
0822173720|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173730|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173735|cfg  |3|00|Beginning to provision phone
0822173735|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.bootrom.ld' from '172.20.2.65'
0822173736|copy |4|00|Download of '2345-12200-001.bootrom.ld' FAILED on attempt 1 (addr 1 of 1)
0822173736|copy |4|00|Server '172.20.2.65' said '2345-12200-001.bootrom.ld' is not present
0822173736|cfg  |4|00|Could not get all 512 bytes of the header
0822173736|copy |3|00|'ftp://test:****@172.20.2.65/bootrom.ld' from '172.20.2.65'
0822173736|cfg  |3|00|New load header information:
0822173736|cfg  |3|00|Code length:         0x00358E41
0822173736|cfg  |3|00|Header check Sum:    0xA0DED0BD
0822173736|cfg  |3|00|Code check Sum:      0x1AA9404C
0822173736|cfg  |3|00|Options:             0x00000110
0822173737|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822173738|cfg  |3|00|New load header information:
0822173738|cfg  |3|00|Code length:         0x002D5025
0822173738|cfg  |3|00|Header check Sum:    0x9CC07AC4
0822173738|cfg  |3|00|Code check Sum:      0x1693286B
0822173738|cfg  |3|00|Options:             0x00000110
0822173740|cfg  |3|00|New load header information:
0822173740|cfg  |3|00|Code length:         0x000AC4E0
0822173740|cfg  |3|00|Header check Sum:    0x30C99277
0822173740|cfg  |3|00|Code check Sum:      0x05BECB63
0822173740|cfg  |3|00|Options:             0x00000011
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000BA3A0
0822173741|cfg  |3|00|Header check Sum:    0x313F70AF
0822173741|cfg  |3|00|Code check Sum:      0x0633CADF
0822173741|cfg  |3|00|Options:             0x00000011
0822173741|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000AE510
0822173741|cfg  |3|00|Header check Sum:    0x30DA222F
0822173741|cfg  |3|00|Code check Sum:      0x05CF3AEF
0822173741|cfg  |3|00|Options:             0x00000011
0822173742|cfg  |3|00|New load header information:
0822173742|cfg  |3|00|Code length:         0x000B0640
0822173742|cfg  |3|00|Header check Sum:    0x30EE1D37
0822173742|cfg  |3|00|Code check Sum:      0x05E314C3
0822173742|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x000B0F60
0822173743|cfg  |3|00|Header check Sum:    0x30F27358
0822173743|cfg  |3|00|Code check Sum:      0x05E761C0
0822173743|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x0026FCF1
0822173743|cfg  |3|00|Header check Sum:    0x9A0EEB0D
0822173743|cfg  |3|00|Code check Sum:      0x13E7EBF0
0822173743|cfg  |3|00|Options:             0x00000011
0822173745|cfg  |3|00|New load header information:
0822173745|cfg  |3|00|Code length:         0x001CC166
0822173745|cfg  |3|00|Header check Sum:    0x94796C37
0822173745|cfg  |3|00|Code check Sum:      0x0E5CA89D
0822173745|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |3|00|New load header information:
0822173746|cfg  |3|00|Code length:         0x000A6CB0
0822173746|cfg  |3|00|Header check Sum:    0x309CCED9
0822173746|cfg  |3|00|Code check Sum:      0x05925FF5
0822173746|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |5|00|Error: file does not contain a compatible image
0822173746|cfg  |5|00|  Compatiblity for image 0 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 1 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 2 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 3 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 4 is 0x11051
0822173746|cfg  |5|00|  Compatiblity for image 5 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 6 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 7 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 8 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 9 is 0x11155
0822173746|copy |3|00|buffered_write: transfer terminated
0822173746|copy |3|00|Download of 'bootrom.ld' succeeded on attempt 1 (addr 1 of 1)
0822173746|cfg  |5|00|BootROM update failed 7, parameters were: host 172.20.2.65, user test
0822173746|cfg  |3|00|bootROM file on boot server is incompatible
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/0004f22552f0.cfg' from '172.20.2.65'
0822173746|copy |4|00|Download of '0004f22552f0.cfg' FAILED on attempt 1 (addr 1 of 1)
0822173746|copy |4|00|Server '172.20.2.65' said '0004f22552f0.cfg' is not present
0822173746|copy |3|00|Update of '/ffs0/init.mac' failed, leaving local copy intact
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/000000000000.cfg' from '172.20.2.65'
0822173746|copy |3|00|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of '2345-12200-001.sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said '2345-12200-001.sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|copy |3|00|'ftp://test:****@172.20.2.65/sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of 'sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said 'sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|cfg  |3|00|No application image downloaded
0822173747|cfg  |3|00|Application image not found in file system
0822173747|app1 |6|00|Error application is not present.
0822173747|app1 |6|00|Uploading boot log, time is THU AUG 22 17:37:47 2019

Message 12 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: CAN´T UPGRADE POLYCOM 331

Hello @Rommelotero ,

 

Your subject states:

 

  • CAN´T UPGRADE POLYCOM 331

 

But your log shows:

 

0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M

 

Your phone can only run UC Software 3.3.5 or older as explained here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or Updater / BootROM Version is supported by my Phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 15
VanMike
Occasional Visitor

Re: CAN´T UPGRADE POLYCOM 331

Hello,

 

I hope someone can help me.  I have several Soundpoint 331 phones with:

 

current firmware 3.3.5.0247

boot block 2.8.1

boot rom 4.1.3.0052

 

I would like to upgrade the phone to the latest firmware however cannot find the proper procedures.  Even the link for the upgrade utility is broken.

 

I'm sorry if this is clear somewhere that I cannot find, but anyones clear help would be very appreciated.  I did read a lot of the FAQs. but still am at a loss.

 

Thanks

M

Message 14 of 15
SteffenBaierUK
Polycom Employee & Community Manager

Re: CAN´T UPGRADE POLYCOM 331

Hello @VanMike ,

 

Welcome to the Poly Community.

You do mention a broken link but have not shared what link this is so we can attempt and fix this?

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above explains in detail how to upgrade a phone.

 

Other community members are welcome to comment as we have discussed this process on uncountable occasions within the community.

 

If you still struggle after this you can work with a reseller to get this into support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

As the unit is most likely based on its aged no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 15 of 15