Plantronics + Polycom. Now together as Poly Logo

CAN´T UPGRADE POLYCOM 331

Occasional Advisor

Re: CAN´T UPGRADE POLYCOM 331

atached the log file

 

0822164529|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164537|app1 |3|00|Event: Multiple Key Combo 1
0822164537|app1 |6|00|Manual Reboot
0822164539|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164539|wdog |6|00|Watchdog Expired: tApp1
0100000000|so   |4|00|---------- Initial log entry ----------
0100000000|so   |4|00|+++ Note that bootrom log times are in GMT +++
0100000000|cfg  |4|00|Initial log entry
0100000000|copy |3|00|Initial log entry
0100000000|hw   |4|00|Initial log entry.
0100000000|ethf |4|00|Initial log entry.
0822164448|wdog |4|00|Initial log entry
0822164448|cdp  |3|00|CDP is DISABLED.
0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M
0822164448|so   |3|00|Platform: Board=2345-12200-001 1
0822164448|so   |3|00|Platform: MAC=0004f22552f0, IP=172.20.5.10, Subnet Mask=255.255.0.0
0822164448|so   |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40
0822164448|so   |3|00|Application, main: Label=BOOT, Version=4.1.1.0232 29-Mar-08 16:53
0822164448|so   |3|00|Application, main: P/N=3150-11069-411
0822164448|app1 |4|00|Initial log entry.
0822164448|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164449|so   |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.
0822164450|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822164453|cdp  |3|00|CDP received a response from a switch. CDP enabled.
0822164453|cdp  |3|00|Native VLAN Id is 1
0822164453|cdp  |3|00|No Auxiliary VLAN found
0822164453|cdp  |3|00|CDP power usage is 4500 milliWatts.
0822164453|app1 |3|00|DNS resolver server is '172.20.1.25'
0822164453|app1 |3|00|DNS resolver search domain is ''
0822164453|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=172.20.5.10:ffff0000 h=172.20.2.65 g=172.20.1.3 u=test pw=**** tn=CircaIP
0822164453|app1 |4|00|Could not load time from (0.0.0.0).
0822173649|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173659|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173709|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173720|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173730|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173735|cfg  |3|00|Beginning to provision phone
0822173735|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.bootrom.ld' from '172.20.2.65'
0822173736|copy |4|00|Download of '2345-12200-001.bootrom.ld' FAILED on attempt 1 (addr 1 of 1)
0822173736|copy |4|00|Server '172.20.2.65' said '2345-12200-001.bootrom.ld' is not present
0822173736|cfg  |4|00|Could not get all 512 bytes of the header
0822173736|copy |3|00|'ftp://test:****@172.20.2.65/bootrom.ld' from '172.20.2.65'
0822173736|cfg  |3|00|New load header information:
0822173736|cfg  |3|00|Code length:         0x00358E41
0822173736|cfg  |3|00|Header check Sum:    0xA0DED0BD
0822173736|cfg  |3|00|Code check Sum:      0x1AA9404C
0822173736|cfg  |3|00|Options:             0x00000110
0822173737|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822173738|cfg  |3|00|New load header information:
0822173738|cfg  |3|00|Code length:         0x002D5025
0822173738|cfg  |3|00|Header check Sum:    0x9CC07AC4
0822173738|cfg  |3|00|Code check Sum:      0x1693286B
0822173738|cfg  |3|00|Options:             0x00000110
0822173740|cfg  |3|00|New load header information:
0822173740|cfg  |3|00|Code length:         0x000AC4E0
0822173740|cfg  |3|00|Header check Sum:    0x30C99277
0822173740|cfg  |3|00|Code check Sum:      0x05BECB63
0822173740|cfg  |3|00|Options:             0x00000011
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000BA3A0
0822173741|cfg  |3|00|Header check Sum:    0x313F70AF
0822173741|cfg  |3|00|Code check Sum:      0x0633CADF
0822173741|cfg  |3|00|Options:             0x00000011
0822173741|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000AE510
0822173741|cfg  |3|00|Header check Sum:    0x30DA222F
0822173741|cfg  |3|00|Code check Sum:      0x05CF3AEF
0822173741|cfg  |3|00|Options:             0x00000011
0822173742|cfg  |3|00|New load header information:
0822173742|cfg  |3|00|Code length:         0x000B0640
0822173742|cfg  |3|00|Header check Sum:    0x30EE1D37
0822173742|cfg  |3|00|Code check Sum:      0x05E314C3
0822173742|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x000B0F60
0822173743|cfg  |3|00|Header check Sum:    0x30F27358
0822173743|cfg  |3|00|Code check Sum:      0x05E761C0
0822173743|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x0026FCF1
0822173743|cfg  |3|00|Header check Sum:    0x9A0EEB0D
0822173743|cfg  |3|00|Code check Sum:      0x13E7EBF0
0822173743|cfg  |3|00|Options:             0x00000011
0822173745|cfg  |3|00|New load header information:
0822173745|cfg  |3|00|Code length:         0x001CC166
0822173745|cfg  |3|00|Header check Sum:    0x94796C37
0822173745|cfg  |3|00|Code check Sum:      0x0E5CA89D
0822173745|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |3|00|New load header information:
0822173746|cfg  |3|00|Code length:         0x000A6CB0
0822173746|cfg  |3|00|Header check Sum:    0x309CCED9
0822173746|cfg  |3|00|Code check Sum:      0x05925FF5
0822173746|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |5|00|Error: file does not contain a compatible image
0822173746|cfg  |5|00|  Compatiblity for image 0 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 1 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 2 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 3 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 4 is 0x11051
0822173746|cfg  |5|00|  Compatiblity for image 5 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 6 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 7 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 8 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 9 is 0x11155
0822173746|copy |3|00|buffered_write: transfer terminated
0822173746|copy |3|00|Download of 'bootrom.ld' succeeded on attempt 1 (addr 1 of 1)
0822173746|cfg  |5|00|BootROM update failed 7, parameters were: host 172.20.2.65, user test
0822173746|cfg  |3|00|bootROM file on boot server is incompatible
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/0004f22552f0.cfg' from '172.20.2.65'
0822173746|copy |4|00|Download of '0004f22552f0.cfg' FAILED on attempt 1 (addr 1 of 1)
0822173746|copy |4|00|Server '172.20.2.65' said '0004f22552f0.cfg' is not present
0822173746|copy |3|00|Update of '/ffs0/init.mac' failed, leaving local copy intact
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/000000000000.cfg' from '172.20.2.65'
0822173746|copy |3|00|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of '2345-12200-001.sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said '2345-12200-001.sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|copy |3|00|'ftp://test:****@172.20.2.65/sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of 'sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said 'sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|cfg  |3|00|No application image downloaded
0822173747|cfg  |3|00|Application image not found in file system
0822173747|app1 |6|00|Error application is not present.
0822173747|app1 |6|00|Uploading boot log, time is THU AUG 22 17:37:47 2019

Occasional Advisor

Re: CAN´T UPGRADE POLYCOM 331

0822164529|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164537|app1 |3|00|Event: Multiple Key Combo 1
0822164537|app1 |6|00|Manual Reboot
0822164539|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164539|wdog |6|00|Watchdog Expired: tApp1
0100000000|so   |4|00|---------- Initial log entry ----------
0100000000|so   |4|00|+++ Note that bootrom log times are in GMT +++
0100000000|cfg  |4|00|Initial log entry
0100000000|copy |3|00|Initial log entry
0100000000|hw   |4|00|Initial log entry.
0100000000|ethf |4|00|Initial log entry.
0822164448|wdog |4|00|Initial log entry
0822164448|cdp  |3|00|CDP is DISABLED.
0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M
0822164448|so   |3|00|Platform: Board=2345-12200-001 1
0822164448|so   |3|00|Platform: MAC=0004f22552f0, IP=172.20.5.10, Subnet Mask=255.255.0.0
0822164448|so   |3|00|Platform: BootBlock=2.7.0 (12200_001) 06-Oct-06 15:40
0822164448|so   |3|00|Application, main: Label=BOOT, Version=4.1.1.0232 29-Mar-08 16:53
0822164448|so   |3|00|Application, main: P/N=3150-11069-411
0822164448|app1 |4|00|Initial log entry.
0822164448|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822164449|so   |3|00|Link status is Net up Speed 100 full Duplex, PC up Speed 100 full Duplex.
0822164450|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822164453|cdp  |3|00|CDP received a response from a switch. CDP enabled.
0822164453|cdp  |3|00|Native VLAN Id is 1
0822164453|cdp  |3|00|No Auxiliary VLAN found
0822164453|cdp  |3|00|CDP power usage is 4500 milliWatts.
0822164453|app1 |3|00|DNS resolver server is '172.20.1.25'
0822164453|app1 |3|00|DNS resolver search domain is ''
0822164453|app1 |3|00|Bootline: esw(3,0)bootHost:flash e=172.20.5.10:ffff0000 h=172.20.2.65 g=172.20.1.3 u=test pw=**** tn=CircaIP
0822164453|app1 |4|00|Could not load time from (0.0.0.0).
0822173720|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173730|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173735|cfg  |3|00|Beginning to provision phone
0822173735|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.bootrom.ld' from '172.20.2.65'
0822173736|copy |4|00|Download of '2345-12200-001.bootrom.ld' FAILED on attempt 1 (addr 1 of 1)
0822173736|copy |4|00|Server '172.20.2.65' said '2345-12200-001.bootrom.ld' is not present
0822173736|cfg  |4|00|Could not get all 512 bytes of the header
0822173736|copy |3|00|'ftp://test:****@172.20.2.65/bootrom.ld' from '172.20.2.65'
0822173736|cfg  |3|00|New load header information:
0822173736|cfg  |3|00|Code length:         0x00358E41
0822173736|cfg  |3|00|Header check Sum:    0xA0DED0BD
0822173736|cfg  |3|00|Code check Sum:      0x1AA9404C
0822173736|cfg  |3|00|Options:             0x00000110
0822173737|ethf |4|00|utilEthFilter: Trigger dynamic filter AllPacket
0822173738|cfg  |3|00|New load header information:
0822173738|cfg  |3|00|Code length:         0x002D5025
0822173738|cfg  |3|00|Header check Sum:    0x9CC07AC4
0822173738|cfg  |3|00|Code check Sum:      0x1693286B
0822173738|cfg  |3|00|Options:             0x00000110
0822173740|cfg  |3|00|New load header information:
0822173740|cfg  |3|00|Code length:         0x000AC4E0
0822173740|cfg  |3|00|Header check Sum:    0x30C99277
0822173740|cfg  |3|00|Code check Sum:      0x05BECB63
0822173740|cfg  |3|00|Options:             0x00000011
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000BA3A0
0822173741|cfg  |3|00|Header check Sum:    0x313F70AF
0822173741|cfg  |3|00|Code check Sum:      0x0633CADF
0822173741|cfg  |3|00|Options:             0x00000011
0822173741|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
0822173741|cfg  |3|00|New load header information:
0822173741|cfg  |3|00|Code length:         0x000AE510
0822173741|cfg  |3|00|Header check Sum:    0x30DA222F
0822173741|cfg  |3|00|Code check Sum:      0x05CF3AEF
0822173741|cfg  |3|00|Options:             0x00000011
0822173742|cfg  |3|00|New load header information:
0822173742|cfg  |3|00|Code length:         0x000B0640
0822173742|cfg  |3|00|Header check Sum:    0x30EE1D37
0822173742|cfg  |3|00|Code check Sum:      0x05E314C3
0822173742|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x000B0F60
0822173743|cfg  |3|00|Header check Sum:    0x30F27358
0822173743|cfg  |3|00|Code check Sum:      0x05E761C0
0822173743|cfg  |3|00|Options:             0x00000011
0822173743|cfg  |3|00|New load header information:
0822173743|cfg  |3|00|Code length:         0x0026FCF1
0822173743|cfg  |3|00|Header check Sum:    0x9A0EEB0D
0822173743|cfg  |3|00|Code check Sum:      0x13E7EBF0
0822173743|cfg  |3|00|Options:             0x00000011
0822173745|cfg  |3|00|New load header information:
0822173745|cfg  |3|00|Code length:         0x001CC166
0822173745|cfg  |3|00|Header check Sum:    0x94796C37
0822173745|cfg  |3|00|Code check Sum:      0x0E5CA89D
0822173745|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |3|00|New load header information:
0822173746|cfg  |3|00|Code length:         0x000A6CB0
0822173746|cfg  |3|00|Header check Sum:    0x309CCED9
0822173746|cfg  |3|00|Code check Sum:      0x05925FF5
0822173746|cfg  |3|00|Options:             0x00000011
0822173746|cfg  |5|00|Error: file does not contain a compatible image
0822173746|cfg  |5|00|  Compatiblity for image 0 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 1 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 2 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 3 is 0x11055
0822173746|cfg  |5|00|  Compatiblity for image 4 is 0x11051
0822173746|cfg  |5|00|  Compatiblity for image 5 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 6 is 0x11005
0822173746|cfg  |5|00|  Compatiblity for image 7 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 8 is 0x411555
0822173746|cfg  |5|00|  Compatiblity for image 9 is 0x11155
0822173746|copy |3|00|buffered_write: transfer terminated
0822173746|copy |3|00|Download of 'bootrom.ld' succeeded on attempt 1 (addr 1 of 1)
0822173746|cfg  |5|00|BootROM update failed 7, parameters were: host 172.20.2.65, user test
0822173746|cfg  |3|00|bootROM file on boot server is incompatible
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/0004f22552f0.cfg' from '172.20.2.65'
0822173746|copy |4|00|Download of '0004f22552f0.cfg' FAILED on attempt 1 (addr 1 of 1)
0822173746|copy |4|00|Server '172.20.2.65' said '0004f22552f0.cfg' is not present
0822173746|copy |3|00|Update of '/ffs0/init.mac' failed, leaving local copy intact
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/000000000000.cfg' from '172.20.2.65'
0822173746|copy |3|00|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)
0822173746|copy |3|00|'ftp://test:****@172.20.2.65/2345-12200-001.sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of '2345-12200-001.sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said '2345-12200-001.sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|copy |3|00|'ftp://test:****@172.20.2.65/sip_335.ld' from '172.20.2.65'
0822173747|copy |4|00|Download of 'sip_335.ld' FAILED on attempt 1 (addr 1 of 1)
0822173747|copy |4|00|Server '172.20.2.65' said 'sip_335.ld' is not present
0822173747|cfg  |4|00|Could not get all 512 bytes of the header
0822173747|cfg  |3|00|No application image downloaded
0822173747|cfg  |3|00|Application image not found in file system
0822173747|app1 |6|00|Error application is not present.
0822173747|app1 |6|00|Uploading boot log, time is THU AUG 22 17:37:47 2019

Message 12 of 13
Polycom Employee & Community Manager

Re: CAN´T UPGRADE POLYCOM 331

Hello @Rommelotero ,

 

Your subject states:

 

  • CAN´T UPGRADE POLYCOM 331

 

But your log shows:

 

0822164448|so   |3|00|Platform: Model=SoundPoint IP 330, Assembly=2345-12200-001 Rev=M

 

Your phone can only run UC Software 3.3.5 or older as explained here:

 

Oct 7, 2011 Question: What SIP or UC Software Version or Updater / BootROM Version is supported by my Phone?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 13 of 13