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CANNOT ENABLE QUICK SETUP USING CONFIG PARAMETER

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Occasional Advisor

CANNOT ENABLE QUICK SETUP USING CONFIG PARAMETER

Hi,

 

Hope you can help me figure out why QSetup on my Polycom phone will not enable even after using this parameter:

 

prov.quickSetup.enable="1"

 

I tried searching the KB and the community for previous discussion about QSetup, but can only find topics about how to set it up.

 

Currently, the only way I can enable it is if I go to the phone user interface and enable the 'Quick Setup' option (Settings > Advanced > Administration Settings > Network Configuration > Quick Setup).

 

Below are the required basic info of my phone.

 

Phone Basic Information
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.2
UC Software Version: 5.9.5.0614 (SIP/UC using PDMS)
Updater Version: 5.9.7.32930

Call Platform: Cisco BroadWorks

 

My phone has been working perfectly other than the QSetup cannot be enabled using the parameter: prov.quickSetup.enable.

 

I also have this parameter set:

prov.quickSetup.limitServerDetails="1"

 

The above parameter is working correctly as soon as the QSetup feature is enabled.

 

Thanks.

 

 

 

 

jamimo
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1 REPLY 1
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Polycom Employee & Community Manager

Re: CANNOT ENABLE QUICK SETUP USING CONFIG PARAMETER

Hello @jamimo ,

 

Welcome back to the Poly Community.

Not knowing how you configure your phone it is hard to comment. Using a currently supported software like 5.9.6 and an FTP server with a config file it works in my own quick test.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

0004F255F6E4 shows as sold by SCANSOURCE INC back in 10/12/2014 so the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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