Hope you can help me figure out why QSetup on my Polycom phone will not enable even after using this parameter:
I tried searching the KB and the community for previous discussion about QSetup, but can only find topics about how to set it up.
Currently, the only way I can enable it is if I go to the phone user interface and enable the 'Quick Setup' option (Settings > Advanced > Administration Settings > Network Configuration > Quick Setup).
Below are the required basic info of my phone.
Phone Basic Information
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.2
UC Software Version: 5.9.5.0614 (SIP/UC using PDMS)
Updater Version: 220.127.116.11930
Call Platform: Cisco BroadWorks
My phone has been working perfectly other than the QSetup cannot be enabled using the parameter: prov.quickSetup.enable.
I also have this parameter set:
The above parameter is working correctly as soon as the QSetup feature is enabled.
Hello @jamimo ,
Welcome back to the Poly Community.
Not knowing how you configure your phone it is hard to comment. Using a currently supported software like 5.9.6 and an FTP server with a config file it works in my own quick test.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
0004F255F6E4 shows as sold by SCANSOURCE INC back in 10/12/2014 so the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.