Plantronics + Polycom. Now together as Poly Logo

CCX 500 Teams and SIP

Occasional Visitor

CCX 500 Teams and SIP

I was installing a couple of CCX 500 and I would like to have Teams and a regular SIP trunk on the phone. I cannot find how to configure the phone for this and have received mixed answers on if it is supported from Poly via the telephone. Does anyone have the definitive answer?


Thank you


Message 1 of 2
Polycom Employee & Community Manager

Re: CCX 500 Teams and SIP

Hello @Bonder ,


Welcome to the Poly Community.

I suggest you check >here<


  • At present, the CCX500 is either Teams or Skype for Business only and no hybrid feature is possible.

    We cannot discuss future software Versions or any roadmap within the Community.

    Poly, a US-based company, cannot share any future release dates or new features due to the requirement of non-disclosure agreement / NDA prior to this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2