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CCX 500 v. 5.9.12.1111 download?

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Occasional Visitor

CCX 500 v. 5.9.12.1111 download?

The RSS feed says that v. 5.9.12.1111 of UC software has been released for the CCX 500. The update is not fetched from the Polycom update server via the CCX web interface. When will the upgrade be available via the Polycom update server? Where can I download the files in the meantime?

Message 1 of 18
17 REPLIES 17
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Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

Hi

A post will be posted within the community once a new software has been released.

Best regards

Steffen Baier
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 18
Highlighted
Occasional Visitor

Re: CCX 500 v. 5.9.12.1111 download?

Then why is this link posted with no way to get the software?

Message 3 of 18
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Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

It will be removed as we removed the software. Once we are ready to post the new software we will out up a post about it within the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 18
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Advisor

Re: CCX 500 v. 5.9.12.1111 download?

Looks like UCS 5.9.12.1122 is out and I was able to update via the web interface.  I tried several attempts to update via usb key before that and it wouldn't go.

Message 5 of 18
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Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

Hello @kweegup 

 

was the phone in Teams mode when you tried this via USB? How did you place the file on the USB Stick?

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 18
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Advisor

Re: CCX 500 v. 5.9.12.1111 download?

The phone was in Teams mode and showing in the Teams admin console. By the way, now that I've upgraded the phone to 5.9.12.1122, the Teams Admin Console is telling me that I should upgrade the phone to 1.0.0.2535 which seems like a downgrade.

 

The usb was fat32 formatted and the files were unzipped to the root.  Also tried exfat and ntfs with a couple different usb drives.

Message 7 of 18
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Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

Hello @kweegup 

 

our partner Microsoft has not yet updated their USer-Agent filter so this is a known issue on the Microsoft end.

 

Best regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 18
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Occasional Visitor

Re: CCX 500 v. 5.9.12.1111 download?

My CCX 500 is not registering in the Teams Admin portal. I opened a ticket with MS and after a very long time they came back with:

 

"I analyzed the logs and I see that the Polycom version is not in our allowed list. The version should be 5.9.12.1111 and currently it is Proline1.0 5.9.12.1122 03-Feb-20 05:24"

 

However I did see someone in this thread mention they are running 5.9.12.1122 and their phone is registered in the Teams Admin portal.

 

I can't find a download link to version 5.9.12.1111. Is this still available? Or should 5.9.12.1122 register in the Teams admin portal?

 

Message 9 of 18
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Occasional Visitor

Re: CCX 500 v. 5.9.12.1111 download?

If you use the phone's web portal, you should be able to download the current software.

Message 10 of 18