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CCX 500 v. 5.9.12.1111 download?

daveyboy
Occasional Visitor

Re: CCX 500 v. 5.9.12.1111 download?

I'm running and can download the latest version 5.9.12.1122. I'd like to test downgrading to version 5.9.12.1111, but can't find a download link. Version 5.9.12.1111 is not available in the web portal.

Message 11 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

Hello @daveyboy  and @DavidStradley 

 

The software is not 5.9.12.1111. This is a typo on Microsoft's end. The official software is 5.9.12.1122

 

We try to work with them to get this fixed.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 18
P.Oettinger
Regular Visitor

Re: CCX 500 v. 5.9.12.1111 download?

I am experiencing the same problem where Microsoft Teams tech support will not help me with a Teams firmware upgrade issue for CCX 600 unless the firmware is 5.9.12.1111 because that is what their web site says: https://docs.microsoft.com/en-us/microsoftteams/teams-ip-phones

But the new CCX 600 came with 5.9.12.1122. 

The CCX is running a 2019 Teams versions but we need to upgrade to the most recent 2020 firmware where Favorites and other options were introduced (1449/1.0.94.2020031901).

 

It is now two months later and the version typo (5.9.12.1122 vs 5.9.12.1111) is still not fixed!?

Two vendors pointing fingers: Microsoft <> Poly.

 

This may result in my client selecting another vendor's phone models if they have less issues with Teams admin management. And that would be a unfortunate since I would like them to use the Poly CCX series!

Message 13 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

Hello @P.Oettinger ,

 

Welcome to the Poly Community.


I have forwarded this to the relevant team and am awaiting their feedback.

 

You are correct the software is 5.9.12.1122.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

Hello @P.Oettinger , @DavidStradley  @daveyboy  and @kweegup ,

 

The latest 5.9.13.0306 release for the CCX500 and CCX600 should be available via the Teams Admin centre.

 

This adds the latest Teams IP Phone features from April 2020 to our phones.

 

The Poly support site will be updated.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 15 of 18
P.Oettinger
Regular Visitor

Re: CCX 500 v. 5.9.12.1111 download?

Thank you. I was able to upgrade the CCX models we test to 5.9.13.0306. They are now registered properly in the Teams admin center, the Teams version is also upgraded to 1449/1.0.94.2020040801 which finally provides the new look & feel including Favorites that we were waiting for.

 

Why does Microsoft list different Teams versions for Desk phones than what Poly provides now?

On Microsoft's support page they list & support:

https://support.office.com/en-us/article/what-s-new-in-microsoft-teams-d7092a6d-c896-424c-b362-a472d...

  • February 2020, Desk phone Teams version:  1449/1.0.94.2020020601
  • April 2020, Desk phone Teams version:  1449/1.0.94.2020031901

But Poly has now installed a different version:  1449/1.0.94.2020040801

I just want to avoid another situation where Microsoft lists & supports one version and Poly installs another Teams version. Why is that?

 

Also, I was under the assumption that with Teams, Microsoft would be responsible for the Teams upgrade on the Desk Phones. Is that not the case? Is Poly responsible for the firmware upgrade AND the Teams version upgrade? Does the Teams version upgrade always come with the Poly firmware upgrade? And is that the same for the Company Portal App version?

 

Thank you

Message 16 of 18
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 500 v. 5.9.12.1111 download?

Hello @P.Oettinger ,

 

We work with our Partner Microsoft to add their builds into our Firmware.

 

Microsoft supplies us with the Teams IP Phone app and all the other applications like the Company portal which we then bundle into our UC Software.

 

The UC Software build which our Partner Microsoft approved via their TAP was UC Software 5.9.13.0306

 

Within this build Microsoft supplied:

 

  • Version: 1449/1.0.94.2020040801
  • Calling Version: 2020.10.01.1
  • Admin Agent Version: 1.0.0202004080400
  • Company Portal Version: 5.0.4715.0
  • Partner Agent Version: 1.0.15

The build currently available via the admin.teams.microsoft.com portal is supplied and supported by Microsoft.

 

I am unsure about their version numbering on their support page as this is not our responsibility.

 

We have not yet updated our own support page to host UC Software 5.9.13.0306

 

Once this has been done there will be an announcement within the community.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 17 of 18
P.Oettinger
Regular Visitor

Re: CCX 500 v. 5.9.12.1111 download?

Thank you Steffen.

 

The firmware upgrade to 5.9.13.0306 and with that the Teams upgrade to 1449/1.0.94.2020040801 fixed my problems and we now have the Teams features & functions we were looking for.

 

Your explanation how Microsoft and Poly work together also helped to better understand how the two companies work together.

 

And I just noticed that now the new 5.9.13.0306 firmware is also available on the Poly support site.

 

Thank you again

 

 

Message 18 of 18