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CCX 600 / Bluetooth Headset Disconnects

steeps
Advisor

CCX 600 / Bluetooth Headset Disconnects

Has anyone had experience with the CCX phone spontaneously disconnecting bluetooth headsets?

 

I have connected my Jabra Evolve 75 headset to the CCX 600 phone. Since the latest Poly firmware update, the headset will spontaneously disconnect then immediately reconnect throughout the day.

 

There is no seeming correspondence to activity of the CCX (happened both while on a call and while sitting idle on desk), activity of the headset (happened while in use on CCX, on connected PC, and while sitting idle on desk).

 

Jabra lists the headset as specifically compatible with the CCX. Which, I presume, pretty much all headsets using the bluetooth standards should be.

 

Any suggestions or common experiences?  

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 600 / Bluetooth Headset Disconnects

Hello @steeps ,

 

Welcome back to the Poly Community.


I believe I replied to something similar before. Whilst we do not list Jabra as a supported Headset in the guides for the CCX I would assume this "should" work. The only way forward is to get this into our support organization.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
steeps
Advisor

Re: CCX 600 / Bluetooth Headset Disconnects

The device serial/MAC is: 64167fcc3894

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 600 / Bluetooth Headset Disconnects

Hello @steeps ,

 

I believe you communicated with my T2 colleague in the US back in April about another issue so I see if he can get in touch again and work this.

 

Originally the unit was sold by SYNNEX CANADA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
ChrisPrime
Occasional Visitor

Re: CCX 600 / Bluetooth Headset Disconnects

Did you get a solution to this issue? I'm having the same issue with 2 different Plantronics headsets (Voyager and 5200). I'm just realizing that the 5200 I just bought is only compatible with the 400 and not the 600, but really?!?

Message 5 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 600 / Bluetooth Headset Disconnects

Hello @ChrisPrime ,

 

Welcome to the Poly Community.


What mode aka openSIP, Skype for Business or Teams are you running? And what Software?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 9
ChrisPrime
Occasional Visitor

Re: CCX 600 / Bluetooth Headset Disconnects

Teams. 

 

Phone Information
Phone ModelCCX 600
Part Number3111-49770-001 Rev:A
UC Software Version6.2.23.0202
Updater SignatureRelease
Message 7 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 600 / Bluetooth Headset Disconnects

Hello @ChrisPrime ,

 

I am aware of a case and an update to 7.0.0 has no longer got the issue. 7.0.0 is not an official Teams release but I suggest you try this. If this fails please get this into our support organisation.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

 

Please quote 1-18706487834

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 9
ChrisPrime
Occasional Visitor

Re: CCX 600 / Bluetooth Headset Disconnects

Thank you! I'm installing 7.0.0.472 now.

Message 9 of 9