Plantronics + Polycom. Now together as Poly Logo

CCX 600 / Bluetooth Headset Disconnects

Highlighted
Advisor

CCX 600 / Bluetooth Headset Disconnects

Has anyone had experience with the CCX phone spontaneously disconnecting bluetooth headsets?

 

I have connected my Jabra Evolve 75 headset to the CCX 600 phone. Since the latest Poly firmware update, the headset will spontaneously disconnect then immediately reconnect throughout the day.

 

There is no seeming correspondence to activity of the CCX (happened both while on a call and while sitting idle on desk), activity of the headset (happened while in use on CCX, on connected PC, and while sitting idle on desk).

 

Jabra lists the headset as specifically compatible with the CCX. Which, I presume, pretty much all headsets using the bluetooth standards should be.

 

Any suggestions or common experiences?  

Message 1 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: CCX 600 / Bluetooth Headset Disconnects

Hello @steeps ,

 

Welcome back to the Poly Community.


I believe I replied to something similar before. Whilst we do not list Jabra as a supported Headset in the guides for the CCX I would assume this "should" work. The only way forward is to get this into our support organization.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Advisor

Re: CCX 600 / Bluetooth Headset Disconnects

The device serial/MAC is: 64167fcc3894

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: CCX 600 / Bluetooth Headset Disconnects

Hello @steeps ,

 

I believe you communicated with my T2 colleague in the US back in April about another issue so I see if he can get in touch again and work this.

 

Originally the unit was sold by SYNNEX CANADA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4