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CCX phone factory fresh how to not prompt for admin password

Occasional Visitor

CCX phone factory fresh how to not prompt for admin password

Hello everyone 

I apologize in advance if this has been asked elsewhere.. I searched for a little while and couldn't find it.  I am very new with the Android-based Poly phones.  Currently trying to work with a CCX 500 and soon a batch of Treo 8500s.


We use PDMS-SP and a ZT profile and everything works, except:


-When I power up a CCX that has been factory reset, the very first power-on thing it does is prompt for a new Admin password.  Then language selection, then a 3rd question to select Default Profile.  Only THEN does it reach out to PDMS-SP, grab the ZT profile, and steer toward our own provisioning server.


Is there a way to automate the deployment so the phone doesn't ask for the new admin password and language selection?  Our ideal model is to just drop-ship factory fresh phones from distributor.. and this works well with the VVX's.  Probably something simple with the CCX's I haven't found yet.  Any pointers would be much appreciated!! 


Thanks everyone


Mark Hagler

Threshold Communications Inc.


Message 1 of 3
Polycom Employee & Community Manager

Re: CCX phone factory fresh how to not prompt for admin password

Hello @MarkHagler ,


Welcome to the Poly Community.

Please see a suggestion below for a CCX or Trio phone to disable the End User License Agreement, the Time zone and the language and in addition, to ensure the phone polls from a provisioning server at a set time, enables the REST API, sets a password and has the Web Interface set to HTTPs only:


<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Change to openSIP -->
<!-- Change Admin Password to 789 -->
<!-- Accept the End User License Agreement -->
<device 	device.set="1"
<!-- Polling for new configuration daily between 01:00 and 05:00 with a postpone option -->
<!-- Enable device on a reboot to check provisioning server -->
<polling	prov.polling.enabled="1"
<!-- Set UK timezone -->
<!-- See for more countries -->
<tcpIpApp	tcpIpApp.sntp.olsonTimezoneID="Europe/London" />
<!-- Enable REST API -->
<!-- -->
<apps	apps.restapi.enabled="1" />
<!-- Enable Web Interface for HTTPS -->
<httpd	httpd.cfg.enabled="1"
	httpd.enabled="1" />
<!-- Enable English United Kindom for PhoneUI -->
<!-- Arabic_AE-->
<!-- Chinese_China-->
<!-- Chinese_Taiwan-->
<!-- Czech_Czechia-->
<!-- Danish_Denmark-->
<!-- DTGerman_Germany-->
<!-- Dutch_Netherlands-->
<!-- English_Canada-->
<!-- English_United_Kingdom-->
<!-- English_United_States-->
<!-- French_Canada-->
<!-- French_France-->
<!-- German_Germany-->
<!-- Hungarian_Hungary-->
<!-- Italian_Italy-->
<!-- Japanese_Japan-->
<!-- Korean_Korea-->
<!-- Norwegian_Norway-->
<!-- Polish_Poland-->
<!-- Portuguese_Portugal-->
<!-- Romanian_Romania-->
<!-- Russian_Russia-->
<!-- Slovenian_Slovenia-->
<!-- Spanish_Spain-->
<!-- Swedish_Sweden-->
<lcl"English_United_Kingdom"	/>


I have attached a collection of files for the different modes but these are dependant on the correct part number / SKU ordered and may only work for a Poly Trio or CCX if running UC Software 7.0.0 or later.


If you have any follow up questions that the other volunteers cannot answer please contact your reseller as they are your tier 1 support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Occasional Visitor

Re: CCX phone factory fresh how to not prompt for admin password

Hi Steffen

Thank you very much for the pointers!  We are a Poly partner so I can contact support if needed.  I will give this a try.. I am trying to provision a phone from factory-fresh state, via PDMS-SP so I will experiment and see if inserting the password, EULA, and language parameters into the ZT profile works.  The goal is to get these to provision from scratch, without any special DHCP options, on unknown networks just using PDMS-SP / ZT profiles etc.  I'll do some experimenting! 


Thanks again for your assistance, I really appreciate. 



Message 3 of 3