• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, 

 

Is there a config parameter that we can push through a provisioning server that will trigger the phone to reset to factory default?

 

Below are the required basic info:

 

Phone Basic Information:
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.2
UC Software Version: 5.9.6.2327 (SIP/UC using PDMS)
Updater Version: 5.9.7.38223
Call Platform: Cisco BroadWorks

 

Hoping somebody in the community can help me with this setup. Been checking the different articles in this community but can't find anything similar.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @jamimo ,

 

Welcome to the Poly Community.


Just to close the loop and in case someone finds this via the community search. The same answer as >here


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @jamimo ,

 

Welcome to the Poly Community.


Just to close the loop and in case someone finds this via the community search. The same answer as >here


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.