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CPU usage monitoring in Polycom phones

Occasional Contributor

CPU usage monitoring in Polycom phones


I want to get a log file of CPU and Memory usage of polycom phone. What config I should add ? Is there a wayt o get a .xt or .log file directly stored in the PC connected to the phone?


Thanks ,


Message 1 of 2
Polycom Employee & Community Manager

Re: CPU usage monitoring in Polycom phones

Hello Pradeep,

welcome back to the Polycom Community.


Could you kindly follow up your old posts => here <= prior to posting new questions?


Could you mark these as "Accept as a solution" or at least provided some form of feedback or answer ?


If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.


Could you therefore kindly go over them and mark or answer as appropriate ?


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 


For your new question attached to this reply is a configuration which logs every 10 minutes the CPU and the Memory to the provisioning server. I suggest FTP and make the log file better.


Polycom support can analyze this file and create a graph so most likely once you identified an issue on your end you need to provide this data to Polycom support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.