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CPU usage monitoring in Polycom phones

SOLVED
Pradeep123
Occasional Contributor

CPU usage monitoring in Polycom phones

Hi,

I want to get a log file of CPU and Memory usage of polycom phone. What config I should add ? Is there a wayt o get a .xt or .log file directly stored in the PC connected to the phone?

 

Thanks ,

Pradeep

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: CPU usage monitoring in Polycom phones

Hello Pradeep,

welcome back to the Polycom Community.

 

Could you kindly follow up your old posts => here <= prior to posting new questions?

 

Could you mark these as "Accept as a solution" or at least provided some form of feedback or answer ?

 

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

RecentlyAnswered.PNG


For your new question attached to this reply is a configuration which logs every 10 minutes the CPU and the Memory to the provisioning server. I suggest FTP and make the log file better.

 

Polycom support can analyze this file and create a graph so most likely once you identified an issue on your end you need to provide this data to Polycom support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: CPU usage monitoring in Polycom phones

Hello Pradeep,

welcome back to the Polycom Community.

 

Could you kindly follow up your old posts => here <= prior to posting new questions?

 

Could you mark these as "Accept as a solution" or at least provided some form of feedback or answer ?

 

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

RecentlyAnswered.PNG


For your new question attached to this reply is a configuration which logs every 10 minutes the CPU and the Memory to the provisioning server. I suggest FTP and make the log file better.

 

Polycom support can analyze this file and create a graph so most likely once you identified an issue on your end you need to provide this data to Polycom support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post