Solved: CX 500 Set-up - HP Support Community

Anonymous · ‎06-19-2015

Hello ladies and gentlemen,

I bought a Polycom CX500 recently. I would like to configure it without Lync, but I don't have any type of access to phone's interface ! I tried to hard reset it and everything but without a Lync account it seems that it is impossible. Anyone with a similar problem?

Thanks for your help.

Harun.

SteffenBaierUK · ‎06-19-2015

Hello Harun,

welcome to the Polycom Community.

You should have probably made some research into this before purchasing the unit as the CX500, CX600, CX700 and CX3000 are LYNC only and cannot be used for any other call platform.

In addition there is no web interface on any of these phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎06-19-2015

Hello Harun,

welcome to the Polycom Community.

You should have probably made some research into this before purchasing the unit as the CX500, CX600, CX700 and CX3000 are LYNC only and cannot be used for any other call platform.

In addition there is no web interface on any of these phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-20-2015

Yeah I think I should've done a better research, though before I bought it, there was no information of such a tight integration with Lync on the website. It says it is Lync compatible so I didn't think that you can't do anything without that. Anyway, thanks for clearing up so I know now, that there is nothing that I can do furthermore.

Thanks.

Kind Regards,

Harun.

CX 500 Set-up

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