CX Lync Phone Edition defaults to ringtone 5 at Sign in

Anonymous · ‎03-27-2014

Hello,

I'm hoping somebody can help with the following scenario.

When signing onto a CX600 Lync Phone Edition phone during 'Desk Phone Setup' I select a different ringtone (ringtone 4) than the default (ringtone 5). When I sign out and back in again it doesn't remember the previously selected ringtone and goes back to the default.

Is this expected behaviour or should it remember the previously configured ringtone? It remembers the previously set Time Zone, Date Format and Time Format but not the ringtone.

The handsets are running with the January 2014 update for Lync Phone Edition on Lync 2013.

Any assistance would be very much appreciated

SteffenBaierUK · ‎03-27-2014

Hello mikeyp,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Best Regards

Steffen Baier

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