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CX100 Unable to answer calls using the device

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Visitor

CX100 Unable to answer calls using the device

We have never been able to answer OCS-calls on the CX100 with the buttons (green). We are running on Win XP still but using OCS 2007 R2.

 

Volume buttons and mute are working fine.

 

We have two CX100 devices and both work the same and tried several computers.

 

IS this common?

 

Any solution?

 

BR

/Martin

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: CX100 Unable to answer calls using the device

Hello Martin,

 

welcome to the Polycom Community.

 

The Support for the CX100 Device comes from the OCS Client installed on your XP Machine.

 

What Version are you running and what Version of XP (SP1, SP2 or SP3)?

 

I would recommend you work with your Polycom Reseller and/or Polycom Support on this issue.

 

Best regards

 

Steffen Baier

 

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Visitor

Re: CX100 Unable to answer calls using the device

We are, for now, running WinXP SP3 and Office Communicator 2007 R2.

 

We have been running the OCS for about a year but not used that much for VoIP until now. This device is working great exept for the buttons that I know our users will ask us about. Would be great if we got it to work properly.

 

Will check with reseller.

 

Thanks...

Message 3 of 4
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Polycom Employee & Community Manager

Re: CX100 Unable to answer calls using the device

Hello Marteen,

 

please provide the exact Version of the Communicator installed on your PC as there have been a few new releases over the past.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4