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CX100 buttons not activating OC 2007

Occasional Visitor

CX100 buttons not activating OC 2007

I use OC 2007 R2, build 3.5.6907.221


Although the audio works OK, as do the volume controls and mute button - the green and red (call / hang up) buttons do nothing - i.e. they do not pop up or close the OC application - as the product info suggests they will. 

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Polycom Employee & Community Manager

Re: CX100 buttons not activating OC 2007

Hello BG,


welcome to the Polycom Community.


Polycom manufactures the CX100 but all driver and operating support comes from Microsoft. You will have to have the communicator software installed for either OCS or LYNC (if LYNC is used).


All support issues should be reported to Microsoft.


Best Regards


Steffen Baier


Polycom Global Services 


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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