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CX100; loads new drivers unexpectedly

Occasional Visitor

CX100; loads new drivers unexpectedly

We have a total of about 40 of the CX100's.  Our organization is about 200 people.  We regularly use the CX100 with MS Communicator, but have the following odd behavior;

 

Sometimes a computer which has regularly used a particular CX100 instead hooks up to an arbitrary other CX100.  The user expects it will work with Communicator instantly.  Instead, the computer seems to go through the process of finding & installing drivers.

 

Why?

Mike

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Polycom Employee & Community Manager

Re: CX100; loads new drivers unexpectedly

Hello Mike,

welcome to the Polycom Community.

The Software for the CX100 product is provided by our Partner Microsoft and I would recommend to bring this to their attention.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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