Plantronics + Polycom. Now together as Poly Logo

CX100 only works for a few seconds

Occasional Contributor

CX100 only works for a few seconds

I have a CX100 which has worked well for a while, but recently the user has informed me that it does not work.


After inspection it appears to work for a few seconds then stops working. Once it is plugged into the computer I can test it through playback device and it works, then i got to recording devices, talk into it and it shows the input levels go up for a second then stops. After this it will not play anything and does not pick anything up on the mic.


I tried this is a different computer and the same thing happens.

Message 1 of 2
Polycom Employee & Community Manager

Re: CX100 only works for a few seconds

Hello arell12,

welcome to the Polycom Community.

Have you got the latest LYNC communicator installed on the PC?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2