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CX200 dropping calls

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Occasional Visitor

CX200 dropping calls

I have a user that is telling me that when he has missed a call on his cell phone and he get's a missed call notification beep (from the cell phone) that the CX200 phone drops the call that he is currently on.  He has replicated this 3 times.  I've searched online but cannot find anything related to this.  Just wondering if this has happened to anybody else.

 

Thanks

 

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Polycom Employee & Community Manager

Re: CX200 dropping calls

Hello T-Dawg,

 

welcome to the Polycom Community.

 

Please see this post => here <= regarding Software Related Issues with the CX200 / CX300 Range.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: CX200 dropping calls

Hello T-Dawg,

 

welcome to the Polycom Community.

 

Please see this post => here <= regarding Software Related Issues with the CX200 / CX300 Range.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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