Plantronics + Polycom. Now together as Poly Logo

CX300 puts calls on hold instead of hanging up

Occasional Contributor

Re: CX300 puts calls on hold instead of hanging up

Lol same here... one of us might have saved money on this

Message 11 of 18
Occasional Advisor

Re: CX300 puts calls on hold instead of hanging up

I have been officially informed by Microsoft Support that this is 'by design'. A CX300 is designed to put the call on hold if you quickly press and release the telephone hook. They have also confirmed that there is currently no documentation explaining this feature.

 

I have submitted a change request to Microsoft where I explained why I think this feature should be removed. Fiesch would you be able to submit a change request too? This is done through your support representative and will be passed to the Lync product group. I hope the product group will take our comments on board!

 

In the mean time I have asked Microsoft Support for a list of Lync Certified devices which have this feature. I will post the list when I receive it. I am also waiting to be given instructions on how to update the firmware on a CX300, I have yet make contact with anybody at Microsoft who knows how to do this. I suspect the firmware might be in ROM on these phones though.

Message 12 of 18
Polycom Employee & Community Manager

Re: CX300 puts calls on hold instead of hanging up

Hello,

 

any software to the device / drivers are provided by the LYNC / Office Communicator Client.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 13 of 18
Occasional Advisor

Re: CX300 puts calls on hold instead of hanging up

If you provide USB power to the CX300, the screen comes on and displays "POLYCOM CX300 01.10.6.03” and then it changes to “Sign in to Office Communicator”. This happens without any Lync/Office Communicator client installed, just with USB power alone. In my view this means the CX300 has firmware on board.

Message 14 of 18
Highlighted
Polycom Employee & Community Manager

Re: CX300 puts calls on hold instead of hanging up

Hello,

 

it comes with a Factory Software installed and any updated Software / Firmware would have to be provided by Microsoft via the Client.

 

This device is a reference design by Microsoft and is manufactured by other companies in addition and sold under their name.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 15 of 18
Occasional Advisor

Re: CX300 puts calls on hold instead of hanging up

Hi Steffen

 

I understand, I should have been more clear, I am waiting for Microsoft to give me instructions on how to update the firmware. I am not asking Polycom for this information.

Message 16 of 18
Polycom Employee & Community Manager

Re: CX300 puts calls on hold instead of hanging up

Hello Sus,

 

thanks for getting back. I just wanted to add the Information in case on a later stage someone finds this post and may have follow up questions.

 

Thanks a lot for following this up with our Partner Microsoft.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 17 of 18
Occasional Advisor

Re: CX300 puts calls on hold instead of hanging up

Microsoft Support informed me that:

 

  1. The CX300 phone is the only Lync Certified device to have the telephone hook call on hold feature.
  2. The firmware cannot be upgraded on a CX300 phone.

My change request has been submitted to the Lync product group and the support case fee refunded. I haven’t got any means of progressing this further so I’m just hoping that Microsoft will take my request on-board!

 

Message 18 of 18