CX3000 Ethernet cable breaks

ron.lautmann@yougov.com · ‎08-31-2014

When connecting the ethernet cable to the CX3000 the cable must bend 180 degrees because of the design of the inset where the RJ45 socket is located. After awhile the cable breaks probably from people moving the phone around. Is there any solution to this? Have others had this problem?

SteffenBaierUK · ‎09-02-2014

Hello ron.lautmann@yougov.com,

welcome to the Polycom Community.

Looking at the User Guide => here <= and knowing the phone I am not sure hot the cable would break.

Is this the Polycom supplied cable or some aftermarket cable?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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ron.lautmann@yougov.com · ‎09-02-2014

The cable that stopped working was a Polycom supplies ethernet cable that came with the CX3000.

If you look at page 2 of the reference manual you pointed out, you can see that the cable has to make 180 degree turn in a constrained area. This is what caused the break,

SteffenBaierUK · ‎09-02-2014

Hello ron.lautmann@yougov.com,

as shown on the page the cable is supposed to be clipped into the track on the bottom of the CX3000 so any movement would be impossible.

I have not had any reports of a defective cable in my area.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

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