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CX3000 Ethernet cable breaks

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Occasional Visitor

CX3000 Ethernet cable breaks

When connecting the ethernet cable to the CX3000 the cable must bend 180 degrees because of the design of the inset where the RJ45 socket is located.  After awhile the cable breaks probably from people moving the phone around.  Is there any solution to this?  Have others had this problem?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: CX3000 Ethernet cable breaks

Hello ron.lautmann@yougov.com,

welcome to the Polycom Community.

Looking at the User Guide => here <= and knowing the phone I am not sure hot the cable would break.

 

Is this the Polycom supplied cable or some aftermarket cable?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Visitor

Re: CX3000 Ethernet cable breaks

The cable that stopped working was a Polycom supplies ethernet cable that came with the CX3000. 

 

If you look at page 2 of the reference manual you pointed out, you can see that the cable has to make 180 degree turn in a constrained area.  This is what caused the break,

Message 3 of 4
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Polycom Employee & Community Manager

Re: CX3000 Ethernet cable breaks

Hello ron.lautmann@yougov.com,


as shown on the page the cable is supposed to be clipped into the track on the bottom of the CX3000 so any movement would be impossible.

 

I have not had any reports of a defective cable in my area.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4