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CX500/600 Firmware Update Lync 2013 0x2f0d/0

Graff
Occasional Contributor

CX500/600 Firmware Update Lync 2013 0x2f0d/0

I have a MS Support case open and have been troubleshooting this problem for over 40 hours now... I cannot seem to get these phones to upgrade their firmware through the UCUPDATES-R2 backdoor. I have gone over every Jeff Schertz article on the web. My certificates are there, I have manually injected the intermediate and roots into the TrustedCACerts through set-cswebserviceconfiguration -trustedCACerts. I have approved firmware version 4.0.7577.4451. No matter what I do I cannot get these devices in. Once I reset the phone I cannot sign in through pin. I get error 0x2f0d/0.  Current firmware on this CX500 is 4.0.7577.4100. I have a range of different firmwares on CX600's.  I do have a CX600 on 4451 firmware that CAN log in just fine. So I know its a firmware issue... just not able to get these phones to update.

 

Is there any other method to getting them to update? 

 

IIS logs just show...

2015-01-14 21:54:55 10.0.203.17 POST /CertProv/CertProvisioningService.svc/mex - 80 - 10.6.32.57 OCPhone/4.0.7577.4100+(Microsoft+Lync+2010+Phone+Edition) - 200 0 0 9
2015-01-14 21:54:55 10.0.203.17 POST /CertProv/CertProvisioningService.svc/anon - 80 - 10.6.32.57 OCPhone/4.0.7577.4100+(Microsoft+Lync+2010+Phone+Edition) - 200 0 0 3

 

imageupdate/RequestHandlerAuditLog doesn't have the phones because they dont get that far.

 

Any help appreciated....

 

Thanks

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX500/600 Firmware Update Lync 2013 0x2f0d/0

Hello Graff,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here

 

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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