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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-23-2013 09:23 AM

HP Recommended

This week, we have renewed internal certificate for lync as the previouscertificate had expired.

The certificate is generated internaly ( CA root certified)Lync client on PC are working fine) However, CX500&600  IP phones were not able to connect anymore.

We get the error: connection is impossible: veirify your connection address username and password.... "Menu" on the phone are not available, I just have the option to "connect" the user and that fails.

Even if I reset and reload a basic configuration, I can't setting up an user

Thanks for your help

Laurent

3 REPLIES 3

‎05-27-2013 09:21 AM

HP Recommended

Hello,

No one has  encountered this issue when renewing the lync certificate?

Other point: Other phone ( like ASTRA phone with same lync phone mobile edition UC) work perfectly...

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‎05-27-2013 12:32 PM

HP Recommended

Hello Laurent,

 

our CX Phone range is running a software provided by our partner Microsoft. So far you have not stated the currently used software version.

 

I suggest you contact / post within a Microsoft forum like => here <=

 

If above fails please contact your Polycom reseller and / or Polycom support.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-04-2013 02:31 AM

HP Recommended

Hello,

We tried to upgrade the Phone edition version ( now using 7577.43.87 )

The Ip phone are now able to connect and are working EXCEPT those we had hard resetted. Those one are still lock on the sign-in process (Sing-in Error) and are not fetching the new Ip phone Edition.  Any other advise about that case?

Thanks,

LAurent

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