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CX5500 How to deactivate auto dial?

Occasional Visitor

CX5500 How to deactivate auto dial?

Hi everyone,


we recently bought a CX5500 conference system. Everything works fine, except one thing:


We configured the integrated SIP client. It works, but the phone starts to dial automaticaly after we tiped 8 digits of the phone number. That means we can't reach anyone whose phonenumber is longer than those 8 digits.


I couldn't find the option in the webmenue to change this setting. I read the user and the administrator manual, but couldn't find a thing.


How do I disable this?




Stefan Gruber

Message 1 of 2
Polycom Employee & Community Manager

Re: CX5500 How to deactivate auto dial?

Hello Stefan,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 2