Showing results for 
Search instead for 
Did you mean: 

CX5500 How to deactivate auto dial?

Occasional Visitor

CX5500 How to deactivate auto dial?

Hi everyone,


we recently bought a CX5500 conference system. Everything works fine, except one thing:


We configured the integrated SIP client. It works, but the phone starts to dial automaticaly after we tiped 8 digits of the phone number. That means we can't reach anyone whose phonenumber is longer than those 8 digits.


I couldn't find the option in the webmenue to change this setting. I read the user and the administrator manual, but couldn't find a thing.


How do I disable this?




Stefan Gruber

Message 1 of 2
Polycom Employee & Community Manager

Re: CX5500 How to deactivate auto dial?

Hello Stefan,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2