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CX5500 provisioning issues

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Polycom Employee & Community Manager

Re: CX5500 provisioning issues

Hello machase05,

welcome to the Polycom Community.

I assume you talking about this => here <=

 

I had a case and we worked around this using the above but if you are having issues in your global organisation I would urgently suggest you contact your Polycom reseller so they can escalate this for you so we can work with you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 31 of 33
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Visitor

Re: CX5500 provisioning issues

Will do! One last question: if I update the custom server url in the Web GUI and set the polling periods then, will the phone then poll that address at the scheduled time and know when I have updated the \millenium folder? If so, at least I know that this would be a one-time setup per device until this bug is fixed.

Message 32 of 33
Polycom Employee & Community Manager

Re: CX5500 provisioning issues

Hello machase05,

The original issue in 1.1.2 was that the phone would ignore any provisioned device.local.updateServer Parameter.

 

Manually going to Settings > Basic > Update Configuration, Click the button ‘Yes’ would trigger the unit to accept this Parameter.

 

 

This was fixed in the 1.1.4 release.

 

Placing a new release on the Provisioning server would trigger the unit to then download this and upgrade.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 33 of 33