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Polycom Employee & Community Manager

Re: CX5500

Hello Josh,

you can try the suggested duration value from the FAQ post.


After this it would be a call to support.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 12
Occasional Visitor

Re: CX5500

So, I uploaded the tone configuration change.cfg file to the web console. This resolved the issue!

Thanks Steffen.

Have a great day.



Message 12 of 12