Plantronics + Polycom. Now together as Poly Logo


Polycom Employee & Community Manager

Re: CX5500

Hello Josh,

you can try the suggested duration value from the FAQ post.


After this it would be a call to support.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 11 of 12
Occasional Visitor

Re: CX5500

So, I uploaded the tone configuration change.cfg file to the web console. This resolved the issue!

Thanks Steffen.

Have a great day.



Message 12 of 12