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CX600 Beep on second incoming call

Occasional Contributor

CX600 Beep on second incoming call

When on the phone and a second call comes in, a beep is heard that interrupts the current conversation. Is there a way to disable this feature on the CX600?


I have been able to disable on the Lync desktop clients and have disabled the call waiting beep at the Audiocodes gateway, but the have not figured out how to disable it on the Polycom phones.

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Polycom Employee & Community Manager

Re: CX600 Beep on second incoming call

Hello tboggs13,


welcome to the Polycom Community.


I have already seen your post => here <=


LYNC Features are controlled by Microsoft and our LYNC CX Phones have been designed around the LYNC Platform.


I would suggest you  work with your Reseller to contact a Polycom SE in order to raise this as a feature request. Please provide a business proposal based on the affected amount of phones in order to justify any changes made to the currently working as designed Software.


In addition Microsoft support can be found at this link  or if you do not have an account or support contract with Microsoft they do offer support on a per issue basis at this link


Best Regards


Steffen Baier


Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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