• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

 

I have clients who have recently begun using the CX600 handsets in a Lync environment.

 

When the users transfer a call (ie. select "transfer directly to..." or "consult then transfer to..." they are presented with a large list of recently called numbers and an alphabetical list of contacts to transfer to. This list is long and hard to navigate. They would like to be presented with their Lync contact groups instead.

 

Is this possible to achieve? 

 

Many Thanks!

 

Joel

1 REPLY 1
HP Recommended

Hello Joel,

welcome to the Polycom Community.

This has been designed by Microsoft in its current form and any changes would need to be requested from Microsoft.

 

Our LYNC compatible Phones (SoundPoint/SoundStation IP / VVX) will add new features in the future release 4.1.0 or later but until this has been released I am unable to provide more details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.