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CX600 Call Transfer Question

Joel
Occasional Contributor

CX600 Call Transfer Question

Hi all,

 

I have clients who have recently begun using the CX600 handsets in a Lync environment.

 

When the users transfer a call (ie. select "transfer directly to..." or "consult then transfer to..." they are presented with a large list of recently called numbers and an alphabetical list of contacts to transfer to. This list is long and hard to navigate. They would like to be presented with their Lync contact groups instead.

 

Is this possible to achieve? 

 

Many Thanks!

 

Joel

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX600 Call Transfer Question

Hello Joel,

welcome to the Polycom Community.

This has been designed by Microsoft in its current form and any changes would need to be requested from Microsoft.

 

Our LYNC compatible Phones (SoundPoint/SoundStation IP / VVX) will add new features in the future release 4.1.0 or later but until this has been released I am unable to provide more details.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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