I have clients who have recently begun using the CX600 handsets in a Lync environment.
When the users transfer a call (ie. select "transfer directly to..." or "consult then transfer to..." they are presented with a large list of recently called numbers and an alphabetical list of contacts to transfer to. This list is long and hard to navigate. They would like to be presented with their Lync contact groups instead.
This has been designed by Microsoft in its current form and any changes would need to be requested from Microsoft.
Our LYNC compatible Phones (SoundPoint/SoundStation IP / VVX) will add new features in the future release 4.1.0 or later but until this has been released I am unable to provide more details.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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