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CX600 Hardware Revisions

Keith
Occasional Advisor

CX600 Hardware Revisions

We currently have a very large CX600 environment (3500+ handsets) and with the recent problems with the CU7 update affecting a particular hardware revision, I have been asked to ensure that all the different hardware revisions are covered as part of the device testing programming.  Would it be possible to get assistance on the following questions:

 

1. Can you advice how the revision identifiers are (i.e Rev N, M, B, etc) and is there anywhere that we can obtain a updated list of these.

 

2. Can the hardware revisions be identified in some way which will not necessitate multiple site visits, to check sticky labels.  I was hoping that the MAC address could be used in some way to identify these.

 

Many thanks

 

Keith

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX600 Hardware Revisions

Hello Keith,

welcome to the Polycom Community.

Wouldn't the device overview at => Clients Device Update within LYNC show some kind of revision overview?

 

Usually the real hardware revision is printed on the back of the Unit and I am not aware if we fully match this information against the named above as we usually utilize letters.

 

You may want to take this up with your Polycom reseller via the official channels.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Keith
Occasional Advisor

Re: CX600 Hardware Revisions

Hi

What I wanted to do was located he different revisions that we in my enviroment and then add those to the Lync Test Devices.  I suppose it will require a walk around.

 

In relation to the different hardware revisions available, is it possible to get a list of those?  I've send D, M and N - but sure there are more.  Also would be useful to know when these where issued.

 

Keith

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: CX600 Hardware Revisions

Hello Keith,

 

as proposed earlier, please work with your Polycom reseller as I am unaware if we do supply such list to external parties.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4