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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-29-2012 11:02 AM

HP Recommended

I have had more than 12 hook switch failures on the CX600 sets.  The phone will then only work in Handsfree which is unacceptable.  What is the problem and why are so many failing?  A few more months and we will be out of warranty.  We had Nortel ip sets here before and didn't have this many failures in 8 years of service.  Is there some sort of recall on a batch of these phones or a known issue we should know about?

3 REPLIES 3

‎05-29-2012 11:44 AM

HP Recommended

Hello bankoahe,

 

welcome to the Polycom Community.

 

I would recommend to work with your reseller in order to get an RMA issued.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-13-2012 08:21 AM

HP Recommended

We have the same phones where I work and are having the same problem.  Over the last 8 months, hook switches on 10 of 60 phones have failed.  And the support we've gotten has been terrible.  Conducting phone conversations with customers over a speaker is not good.

Was this reply helpful? Yes No

‎06-13-2012 10:15 AM

HP Recommended

Hello ritpg,

 

welcome to the Polycom Community.

 

Your first Line support is your Polycom Reseller. They will escalate into our Tier 2 support.

 

Any issues like this need to be tracked properly and I can only advise you to work with your reseller to bring this to our attention.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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